What are the responsibilities and job description for the Assistant Director, IT Operations position at University of Pittsburgh?
Pitt Digital is seeking an Assistant Director, IT Operations to lead the systems engineering and operations organization responsible for the infrastructure the University runs on - data center & server hosting, virtualization, enterprise storage, backup & recovery, patching & platform lifecycle, identity & login services, 24x7x365 monitoring operations. Together with the Operations network team, the systems & operations team is responsible for the infrastructure that supports the Oakland & Regional Campuses, services that support on premise & cloud systems for the enterprise, University schools & departments. Successful candidate brings operational discipline to keep a large production environment healthy & technical credibility to lead senior engineers through significant change.
Required qualifications:
Required qualifications:
- Five years of progressively responsible experience in enterprise infrastructure or IT operations
- Demonstrated supervisory or team leadership experience
- Hands-on experience administering enterprise Windows Server &/or Linux environments at scale
- Working knowledge of enterprise virtualization, backup & recovery, patch management, & infrastructure monitoring practices
- Demonstrated experience with formal change management and incident management processes in a production environment
Preferred qualifications: (Experience with or in ) - leading a team of managers or senior technical staff in a multi-service operations organization
- public cloud delivery (AWS, Azure, or Google Cloud) in a hybrid enterprise environment
- supporting research computing, high-performance computing, or secure research enclaves subject to sponsor security requirements.
- higher ed or academic medical environments, incl support for restricted data classifications HIPAA, GLBA, FERPA, PII, controlled unclassified information.
- managing 24x7 operations or network operations center, including shift coverage & Tier 1 escalation models
- managed service provider transitions & ongoing vendor performance oversight
- ITSM tooling & practices (TeamDynamix or comparable) and ITIL-aligned service management