What are the responsibilities and job description for the Call Center Operator position at University of Pittsburgh Medical Center (UPMC)?
Job ID: 6955896410
Status: Full-Time
Regular/Temporary: Regular
Shift: Night Job
Facility: UPMC St. Margaret
Department: Telecommunications
Location: 815 Freeport Road, Pittsburgh, PA
Union Position: No
Salary Range: $ 17.84-26.62 USD
UPMC St. Margaret is seeking a dedicated Night Call Center Operator to handle incoming calls and ensure effective communication during night shifts. The position requires working full-time 8-hour shifts from 10:30 PM to 6:30 AM, Sunday to Thursday.
Responsibilities:
- Manage keys and sign-in books for various departments and areas.
- Activate the Alert Notification System.
- Dispatch Security for emergency support.
- Coordinate with cab companies and prepare related paperwork.
- Monitor and respond to all codes/alarms (e.g., fire, cardiac arrest, community disaster, etc.).
- Handle telephone repairs and log reports.
- Answer and redirect incoming calls, provide information, and manage paging systems.
- Provide answering services, dispatch emergency messages, and maintain on-call schedules.
- Report issues with elevators, ATMs, and payphones.
- Assist with parking lot gate and pay station issues.
- Support religious services by handling patient requests and emergency dispatch.
- Manage pager repairs, replacements, and troubleshooting.
- Perform duties in line with UPMC Health System's philosophy.
- Make approved overhead announcements.
- High school diploma or GED required.
- Minimum two-years experience in customer service required, answering service experience preferred.
- Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
- Must possess proficient typing (40 wpm) and spelling/grammar skills.
- The call center operator will type alpha text messages via pagers to physicians, staff members and answering service clients.
- Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office.
- Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines
- Attends in-service and training classes, as required
Licensure, Certifications, and Clearances: - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Salary : $18 - $27