What are the responsibilities and job description for the Patient Services Representative position at University of Pittsburgh Medical Center (UPMC)?
Job ID: 7069529765
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: Pinnacle Health Medical Services - Specialty
Department: YORKENT
Location: 1600 6th Avenue, York, PA
Union Position: No
Salary Range: $ 18.49-27.76 USD
The York ENT (Ears, Nose, and Throat) department is looking for a new Patient Services Representative to join their growing team and fast paced office.
Schedule: Monday - Thursday 8:00 a.m. - 4:30 p.m., Friday 7:30 a.m. - 4:00 p.m.
Apply today to find out where your career can take you!
Responsibilities:
- Provide a warm greeting for all patients.
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
- Collect copayments and any other applicable patient payments at the point of service.
- Confirm and/or update patient registration information at checkout.
- Schedule follow-up appointments within the practice at checkout.
- Schedule or connect patient to resources to schedule for ancillary services at checkout.
- Help patients navigate the healthcare system by providing clear and understandable instructions.
- Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Register patients in Biometrics (fingerprint recognition) program and explain benefits.
- Promote MyUPMC patient portal and assist patients in registration when applicable.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
- Appropriately distribute / triage phone calls to other areas and / or clinical providers.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
- *Performs in accordance with system-wide competencies/behaviors.
- *Performs other duties as assigned.
- Completion of high school graduate or equivalent is required.
- Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
Licensure, Certifications, and Clearances:
- Act 34 with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
Salary : $18 - $28
