What are the responsibilities and job description for the Temporary Part-time Evening-Weekend Technical Support Specialist position at University of Pennsylvania?
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.
Posted Job Title
Temporary Part-time Evening-Weekend Technical Support Specialist
Job Profile Title
Temporary Employee - Non-Exempt
Job Description Summary
Overview of LPS
The College of Liberal and Professional Studies in the University of Pennsylvania's School of Arts and Sciences is dedicated to extending learning beyond traditional borders and engages a richly diverse population of intellectually capable students at many points in their lives. LPS programs include professional and academic programs (including study abroad and English language programs for international students and professionals), summer sessions, non-credit programs, workshops, and symposia. LPS programs all have a foundation in the arts and sciences. Each year LPS offers 600 credit courses for undergraduate and graduate, degree and non- degree students as well as non-credit courses focused on areas such as personal enrichment, professional development, and English as a second language.
The Temporary Part-time Evening-Weekend Technical Support Specialist will provide technical support for online and hybrid courses on weekend evenings (Saturday and Sunday, 4-12pm ET). Additionally, the Temporary Part-time Evening-Weekend Technical Support Specialist will assist with online course-building, documentation, and other projects as assigned.
Job Description
Key responsibilities of the Temporary Part-Time Evening-Weekend Technical Support Specialist include providing technical support for online and hybrid courses in Freshdesk; quality-assurance checks in Canvas and other platforms; writing and editing technical documentation; course-building in Canvas and other platforms; maintaining and editing records and spreadsheets for course operations and projects; survey-creation in Qualtrics; testing and reporting on new teaching and learning tools; and other tasks assigned by the Associate Director of Operations and the Technical Support Manager.
The work schedule for this position is Saturday and Sunday, 4pm to 12am EST (16 hours week), with the opportunity for occasional additional hours on weekday evenings during busy times (not to exceed 29 hours per week). Occasional holiday hours maybe required if a holiday falls on a Saturday or Sunday.
The Temporary Part-time Evening Technical Support Specialist reports to the Associate Director of Online Operations.
Responsibilities
Provide technical support for online and hybrid courses in Freshdesk.
Handle quality-assurance checks in Canvas and other platforms.
Write and edit technical documentation.
Course-build in Canvas and other platforms.
Maintain and edit records and spreadsheets for course operations and projects.
Survey creation in Qualtrics.
Test and report on new teaching and learning tools.
Perform additional duties as assigned.
Qualifications
Required Qualifications
High School degree with 5-7 years of experience, or equivalent combination of education and experience; Bachelor's degree preferred.
1-3 years of professional experience working with faculty and students or similar customer service
Expertise troubleshooting technical problems
Familiarity with online learning technologies, Canvas functionality, and multimedia design
Excellent communication skills
Experience with the Microsoft Office Suite, especially Excel
Experience working on remote or hybrid teams and supporting clients remotely
Preferred Qualifications and Skills
Experience with supporting users in a helpdesk, including a ticketing system like Freshdesk
Experience with technical platforms administration, such as Canvas, Zoom or similar synchronous platform, Panopto or similar multimedia management platform, remote proctoring tools, online discussion tools like VoiceThread, MOOC platforms like edX and Coursera, and survey tools like Qualtrics
Familiarity with best practices in online teaching and learning design
Knowledge of accessibility best practices and standards, particularly in online learning
A cover letter and resume must be provided at time of application.
Working Conditions
Office, library, computer room.
Physical Effort
Typically sitting at a desk or table.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
School of Arts and Sciences
Pay Range
$7.25 - $155.75
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
COVID-19 vaccination is a requirement for all positions at the University of Pennsylvania. New hires are expected to be fully vaccinated before beginning work at the University. For more information about Penn's vaccine requirements and the use of Penn Open Pass, visit the Penn COVID-19 Response website for the latest information.
Posted Job Title
Temporary Part-time Evening-Weekend Technical Support Specialist
Job Profile Title
Temporary Employee - Non-Exempt
Job Description Summary
Overview of LPS
The College of Liberal and Professional Studies in the University of Pennsylvania's School of Arts and Sciences is dedicated to extending learning beyond traditional borders and engages a richly diverse population of intellectually capable students at many points in their lives. LPS programs include professional and academic programs (including study abroad and English language programs for international students and professionals), summer sessions, non-credit programs, workshops, and symposia. LPS programs all have a foundation in the arts and sciences. Each year LPS offers 600 credit courses for undergraduate and graduate, degree and non- degree students as well as non-credit courses focused on areas such as personal enrichment, professional development, and English as a second language.
The Temporary Part-time Evening-Weekend Technical Support Specialist will provide technical support for online and hybrid courses on weekend evenings (Saturday and Sunday, 4-12pm ET). Additionally, the Temporary Part-time Evening-Weekend Technical Support Specialist will assist with online course-building, documentation, and other projects as assigned.
Job Description
Key responsibilities of the Temporary Part-Time Evening-Weekend Technical Support Specialist include providing technical support for online and hybrid courses in Freshdesk; quality-assurance checks in Canvas and other platforms; writing and editing technical documentation; course-building in Canvas and other platforms; maintaining and editing records and spreadsheets for course operations and projects; survey-creation in Qualtrics; testing and reporting on new teaching and learning tools; and other tasks assigned by the Associate Director of Operations and the Technical Support Manager.
The work schedule for this position is Saturday and Sunday, 4pm to 12am EST (16 hours week), with the opportunity for occasional additional hours on weekday evenings during busy times (not to exceed 29 hours per week). Occasional holiday hours maybe required if a holiday falls on a Saturday or Sunday.
The Temporary Part-time Evening Technical Support Specialist reports to the Associate Director of Online Operations.
Responsibilities
Provide technical support for online and hybrid courses in Freshdesk.
Handle quality-assurance checks in Canvas and other platforms.
Write and edit technical documentation.
Course-build in Canvas and other platforms.
Maintain and edit records and spreadsheets for course operations and projects.
Survey creation in Qualtrics.
Test and report on new teaching and learning tools.
Perform additional duties as assigned.
Qualifications
Required Qualifications
High School degree with 5-7 years of experience, or equivalent combination of education and experience; Bachelor's degree preferred.
1-3 years of professional experience working with faculty and students or similar customer service
Expertise troubleshooting technical problems
Familiarity with online learning technologies, Canvas functionality, and multimedia design
Excellent communication skills
Experience with the Microsoft Office Suite, especially Excel
Experience working on remote or hybrid teams and supporting clients remotely
Preferred Qualifications and Skills
Experience with supporting users in a helpdesk, including a ticketing system like Freshdesk
Experience with technical platforms administration, such as Canvas, Zoom or similar synchronous platform, Panopto or similar multimedia management platform, remote proctoring tools, online discussion tools like VoiceThread, MOOC platforms like edX and Coursera, and survey tools like Qualtrics
Familiarity with best practices in online teaching and learning design
Knowledge of accessibility best practices and standards, particularly in online learning
A cover letter and resume must be provided at time of application.
Working Conditions
Office, library, computer room.
Physical Effort
Typically sitting at a desk or table.
Job Location - City, State
Philadelphia, Pennsylvania
Department / School
School of Arts and Sciences
Pay Range
$7.25 - $155.75
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Salary : $7 - $156
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