What are the responsibilities and job description for the Customer Service and Membership Assistant position at University of Oregon Continuing and Professional Education?
INTERESTED CANDIDATES MUST APPLY THROUGH OUR ONLINE SYSTEM HERE:
https://careers.uoregon.edu/en-us/job/536374/customer-service-and-membership-assistant
Application review begins March 22, 2026; open until filled.
In addition to salary, the University of Oregon offers a robust benefits package for eligible employees (including health insurance, life insurance, state retirement plans, paid time off and a staff tuition benefit!). To see the full list of benefits, please visit: https://hr.uoregon.edu/about-benefits. All offers of employment are contingent upon successful completion of a background check.
OUR TEAM
University of Oregon Continuing and Professional Education (CPE) connects UO with regional communities. Working in partnership with UO schools and colleges, selected vendors, and national credentialing associations, CPE serves the public by enabling learning outside of the traditional university setting. Participants do not have to be an admitted student at the University of Oregon to participate in CPE programs. Individuals can access vibrant professional development opportunities, lifelong learning enrichment courses, and community engagement activities that serve nearly 5,000 participants annually at local continuing ed programs.
Through CPE’s mission to produce or aid in the delivery of educational programs for purposes of lifelong learning and professional development, the Conference Services sub-unit provides an important resource to this mission in two ways: first, by providing specialized operational support to academic departments, individual faculty members in their hosting of on-campus events and noncredit workshops, or other auxiliary units (e.g. UO Housing); second, by providing technically-sophisticated and integrated conference management and customer service solutions to externally-facing professional associations for the administration and production of educational conferences and tradeshows (both small and large-scale: 10,000 attendees).
Continuing and Professional Education programs are self-supported and fee-based; they do not use state dollars. CPE reports to the Office of the Provost.
WHAT WILL YOU DO AS A CUSTOMER SERVICE AND MEMBERSHIP ASSISTANT?
Are you someone who enjoys helping people, solving questions, and keeping information organized so services run smoothly? Join the Conference Services Customer Service team within Continuing and Professional Education and play a key role in supporting members and event participants from their first inquiry through event participation.
As the Customer Service and Membership Assistant, you’ll provide front line support for membership and event services across multiple communication channels, including phone, email, and chat. You’ll respond to inquiries, share accurate program and membership information, and help ensure participants receive timely and helpful support throughout their experience.
In this role, you’ll also assist with maintaining organized records and supporting the systems that keep membership and event services running efficiently. You’ll document customer interactions, support database updates, and collaborate with internal teams to ensure information is accurate, accessible, and up to date.
You’ll contribute to a coordinated customer service operation by assisting with event registration systems, tracking common questions or issues, and helping maintain consistent service coverage during busy periods and events. Your attention to detail and commitment to quality service will help ensure smooth experiences for members, participants, and program partners.
KEY RESPONSIBILITIES
Customer Service & Member Support:
• Respond to customer and member inquiries related to membership and events through phone, email, and chat.
• Provide accurate information using established resources and procedures, document interactions in internal systems, and route complex inquiries to appropriate staff.
Membership & Administrative Support:
• Assist with data entry, record updates, and verification of customer and membership information.
• Support event and membership operations by preparing materials, updating standard communications, and maintaining organized documentation.
Data Quality & Reporting Support:
• Assist with data collection and basic reporting using established tools and formats.
• Review records for completeness and accuracy, track recurring customer questions, and report discrepancies or trends to program staff.
Operational Support:
• Help maintain consistent customer service coverage during peak service periods and events, and contribute to smooth day to day operations through accurate documentation and issue tracking.
This position follows a standard weekday schedule of 8:00 a.m. to 5:00 p.m., with occasional extended hours during events. The Customer Service and Membership Assistant reports to the Customer Knowledge Manager and works closely with internal teams and external partners to support membership and event services.
If you enjoy helping people, working with information and systems, and contributing to a team that supports impactful conferences and professional learning opportunities, we encourage you to apply.
DESIRED ATTRIBUTES
MINIMUM REQUIREMENTS
• Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR
• An Associate's degree in Office Occupations or Office Technology; OR
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.
College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.
PROFESSIONAL COMPETENCIES
• Excellent customer service skills
• Ability to communicate effectively with individuals from diverse backgrounds and cultures.
• Strong organizational skills and detail orientation.
• High level of interpersonal skills to handle sensitive and confidential situations appropriately, maintaining confidentiality when necessary.
• Fluency in using web-driven database systems and managing records.
PREFERRED QUALIFICATIONS
• Bachelor’s Degree
• One year of experience in events and meetings or membership related customer service.
• Experience with Aptify, SalesForce or other membership platforms.
• Experience in handling customer service escalations.
• Experience training and organizing the work of others.
The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call 541-346-5112.