What are the responsibilities and job description for the Cross Functional IT Support Manager position at University of North Texas?
Title: Cross Funct IT Support Manager
Employee Classification: Cross Funct IT Support Manager
Campus: University of North Texas
Division: UNT-Information Technology
SubDivision-Department: UNT-Enrollment Operations
Department: UNT-Administrative IT Services-150100
Job Location: Denton
Salary: $73,047.44
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000 students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Department Summary
Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.
Position Overview
This position serves an operational role that manages and maintains: servers, desktops, networked devices, and other IT efforts by the Administrative Information Technology Services team and supported areas. Responsibilities include: IT personnel management, technology deployment, system administration, IT collaboration, coordination, architecting, and appraisal. This position directs day to day operational management, deploys IT devices, supports user issues, IT policy enforcement, and serves backup and on-call roles for the areas of direct operational responsibility.
Minimum Qualifications
Bachelor's degree in related field and five years of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills And Abilities
Prior experience with specific systems, equipment and software may be specified as needed by department. Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments. Ability to supervise and train subordinates. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications-oriented information.
Preferred Qualifications
The preferred candidate will possess the following additional qualifications: Knowledge and experience with application and package preparation and deployment using SCCM, Intune, JAMF or Group Policy. Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.). Knowledge and experience with Windows Server operating systems. Practical experience with scripting and automation techniques on Windows and/or Mac OS X platforms. Strong working knowledge of database concepts, including SQL querying and report building. Considerable experience developing both technical and end-user support documentation. Prior experience with designing and deploying audiovisual and collaborative technologies. Working knowledge of the maintenance and operation of retail point of sale systems. Experience collaborating with cross campus departments in a Higher Education environment. Strong written and verbal communication skills. Strong organizational skills and ability to simultaneously execute multiple projects.
Required License/Registration/Certifications
Job Duties
Lifting and Moving objects up to 50 pounds.
Moving about to accomplish tasks or moving from one worksite to another.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Environmental Hazards
Elevated temperatures.
Low temperatures.
Noisy environments.
Outdoor elements such as precipitation and wind.
Work Schedule
In person Monday through Friday 8-5, with occasional night/weekend/on-call
Driving University Vehicle
Yes
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
Employee Classification: Cross Funct IT Support Manager
Campus: University of North Texas
Division: UNT-Information Technology
SubDivision-Department: UNT-Enrollment Operations
Department: UNT-Administrative IT Services-150100
Job Location: Denton
Salary: $73,047.44
FTE: 1.000000
Retirement Eligibility: TRS Eligible
About Us - Values Overview
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000 students across our system, and awarding nearly 12,000 degrees each year.
We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.
Learn more about the UNT System and how we live our values at www.UNTSystem.edu.
Department Summary
Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.
Position Overview
This position serves an operational role that manages and maintains: servers, desktops, networked devices, and other IT efforts by the Administrative Information Technology Services team and supported areas. Responsibilities include: IT personnel management, technology deployment, system administration, IT collaboration, coordination, architecting, and appraisal. This position directs day to day operational management, deploys IT devices, supports user issues, IT policy enforcement, and serves backup and on-call roles for the areas of direct operational responsibility.
Minimum Qualifications
Bachelor's degree in related field and five years of related computing work experience; or any equivalent combination of education, training and experience.
Knowledge, Skills And Abilities
Prior experience with specific systems, equipment and software may be specified as needed by department. Considerable knowledge of principles of computing and/or communications networks, and characteristics of computing hardware and software used in distributed environments. Ability to supervise and train subordinates. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications-oriented information.
Preferred Qualifications
The preferred candidate will possess the following additional qualifications: Knowledge and experience with application and package preparation and deployment using SCCM, Intune, JAMF or Group Policy. Knowledge and experience creating and deploying Windows system images using SCCM (or OSD, etc.). Knowledge and experience with Windows Server operating systems. Practical experience with scripting and automation techniques on Windows and/or Mac OS X platforms. Strong working knowledge of database concepts, including SQL querying and report building. Considerable experience developing both technical and end-user support documentation. Prior experience with designing and deploying audiovisual and collaborative technologies. Working knowledge of the maintenance and operation of retail point of sale systems. Experience collaborating with cross campus departments in a Higher Education environment. Strong written and verbal communication skills. Strong organizational skills and ability to simultaneously execute multiple projects.
Required License/Registration/Certifications
Job Duties
- Supervise, mentor, and train subordinates in the normal course of support of users/desktops and servers.
- Ensure proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented.. Work with the ITSS Information Security team to ensure proper security procedures.
- Study current trends and complete assigned trainings.
- Plan and implement projects and new systems, in coordination with leadership team and supported area management, working with other internal teams and vendor support as necessary for a successful implementation.
- Provide oncall support during special events, weekends, holidays, and offhours. Function as a primary for assigned area of responsibility and as a backup for Senior IT Support Manager.
- Provide server support for systems within area of responsibility. Build new servers according to AITS standards.
- Provide desktop support, IT deployment service and enduser training for area of responsibility. Build new desktops according to AITS standards. Monitor warranty status to keep departments apprised for lifecycle planning.
- Follows sound business procedures and a team management approach, especially following the chain of command, pushing decisions to lowest level, taking grievances to their source, and being supportive and helpful to other staff members.
- Fulfill operational documentation duties for servers, desktops, and other devices within the support spectrum of the primary duties of this position. Keep the Senior IT Support Manager appraised on all the operational documentation changes by ensuring the availability of said documentation.
- The primary role of the position is to provide oversight of the IT devices and resources within the area of assignment.
- Ensure proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented. Work with the ITSS Information Security team to ensure proper security procedures
- Other projects/tasks/duties as assigned by the Sr IT Support Manager, Director, and the AITS AVP.
Lifting and Moving objects up to 50 pounds.
Moving about to accomplish tasks or moving from one worksite to another.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Environmental Hazards
Elevated temperatures.
Low temperatures.
Noisy environments.
Outdoor elements such as precipitation and wind.
Work Schedule
In person Monday through Friday 8-5, with occasional night/weekend/on-call
Driving University Vehicle
Yes
Security Sensitive
This is a Security Sensitive Position.
Special Instructions
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.
Benefits
For information regarding our Benefits, click here.
EEO Statement
The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.
Salary : $73,047