What are the responsibilities and job description for the Coordinator, Student Success Processes position at University of North Florida?
General Description
The Student Success Systems Coordinator supports the Universitys academic advising, student records, and student success operations by combining functional expertise with process management and CRM/system support. Coordinators serve as key resources to students and academic advisors, supporting the full student lifecycle from admission through
graduationsupporting degree progress, transfer articulation, graduation certification, compliance, and the implementation of technologyenabled workflows within the student success CRM and related enterprise systems.
Job Function
Student Records, Progression and Graduation
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The Student Success Systems Coordinator supports the Universitys academic advising, student records, and student success operations by combining functional expertise with process management and CRM/system support. Coordinators serve as key resources to students and academic advisors, supporting the full student lifecycle from admission through
graduationsupporting degree progress, transfer articulation, graduation certification, compliance, and the implementation of technologyenabled workflows within the student success CRM and related enterprise systems.
Job Function
Student Records, Progression and Graduation
- Complete graduation reviews and certification in partnership with academic departments.
- Review transfer evaluations for degree applicability and coordinate departmental review for coursespecific articulation.
- Support the creation, maintenance, and accuracy of transfer articulation rules and catalogs.
- Assist in executing and monitoring registration overrides and resolve
- Ensure compliance with policies related to registration, general education, Gordon Rule, transfer requirements, and other progression standards.
- Participate in testing and validation activities during new feature releases or workflow launches.
- Provide central coordination and management of new and existing workflows within the SIS and the student success CRM, ensuring consistency, accuracy, and alignment with institutional policies.
- Identify opportunities to streamline processes, improve data quality, and enhance the user experience for students and advisors.
- Serve as a liaison to academic advisors, advising directors, and campus partners including Enrollment Services, Registrars Office, Financial Aid, OneStop/Service Centers, and the Graduate School.
- Recommend improvements to academic policies, processes, and tools that impact the responsibilities of the team
- Support NCAA compliance requirements related to academic eligibility and advising documentation.
- Participate in university committees and crossfunctional workgroups, as assigned.
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