What are the responsibilities and job description for the Academic Support Specialist position at University of North Florida?
General Description/Primary Purpose
The primary purpose of the Academic Support Specialist will be to provide administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.
Job Function
Bachelor's degree or a high school diploma and 4 years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
DepartmentalRequirements
Experience working in a
fast-paced customer service setting preferred
Always maintains a professional demeanor
Higher Education Experience Preferred But Not Required
Strong interpersonal and communication skills (both spoken and written) required
Ability to maintain calm in a somewhat stressful environment
Strong organization skills
Comfortable learning new technology
Ability to learn new information through training and provide accurate information in answering inquiries via phone and email
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The primary purpose of the Academic Support Specialist will be to provide administrative support to students, faculty and staff to address individual needs including challenges. This individual will help to support students through referral to appropriate campus resources and through collaboration with other support units to ensure timely and effective assistance.
Job Function
- Provides customer service to incoming customers as the first point of contact
- Manages front office processes
- Provides one-on-one assistance in person, via telephone, and e-mail
- Manages the Office email inboxes and voicemail boxes
- Directs student inquires appropriately and efficiently
- Assists the Director/Associate and Assistant Director and Advising Staff with organizing and preparing for New Student Orientations
- Assists with End of Term processes as determined by the Advising Leadership team
- Under the direction of the Advising Director, assists with registration functions such as lifting holds, providing registration overrides
- Hires, trains, schedules and manages student workers
- Will supervise student assistant staff.
- Must be able to work on the occasional Saturday to assist/participate in university events.
- During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence.
Bachelor's degree or a high school diploma and 4 years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
DepartmentalRequirements
Experience working in a
fast-paced customer service setting preferred
Always maintains a professional demeanor
Higher Education Experience Preferred But Not Required
Strong interpersonal and communication skills (both spoken and written) required
Ability to maintain calm in a somewhat stressful environment
Strong organization skills
Comfortable learning new technology
Ability to learn new information through training and provide accurate information in answering inquiries via phone and email
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