What are the responsibilities and job description for the Hardware Technician position at University of North Dakota?
Categories: Collaboration & teamwork, Communication, Critical thinking & problem solving, Professionalism, Student, Technology
Department: University IT
Hardware Technician
499429
Grand Forks, North Dakota, United States
Federal Work Study Student
Institutional Student
Closing on: Oct 23 2026
Salary/Position Classification
16.00 hourly, Non-Exempt (Eligible for overtime)
10-20 hours per week
100% Remote Work Availability: No
Hybrid Work Availability (requires some time on campus): No
Purpose of Position
The Hardware Technician (Student) supports the University Information Technology (UIT) Hardware team by assisting with device diagnostics, repair, and lifecycle processes. This position provides hands-on technical experience while supporting daily IT operations across campus.
This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.
Duties & Responsibilities
Complete hardware repairs and upgrades (e.g., RAM, storage, battery replacement) on both university owned devices and personally owned student devices.
Perform hardware diagnostics and basic troubleshooting on university devices and personally owned student devices.
Intake, documentation, and ticket management within TDX.
Device preparation, cleaning, and inventory/parts organization.
Training, support, and additional duties including endpoint assistance and projects.
Required Competencies
Strong interpersonal communication and customer service skills
Must be punctual, dependable, and able to manage multiple tasks
Ability to follow technical procedures and documentation accurately
Strong interpersonal communication and customer service skills
Ability to work both independently and as part of a team
Minimum Requirements
Must be willing to work a minimum of 10 hours per week
Valid driver’s license
Basic understanding of computer hardware components (RAM, storage, batteries, peripherals, etc)
Willingness to complete vendor training (Dell TechDirect & Apple certifications)
Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications
Previous experience in IT support or technical troubleshooting
Progress toward or completion of Apple or Dell certifications
Experience repairing or upgrading computer hardware
Familiarity with macOS and/or mobile devices
Experience working in a ticketing system (e.g., TDX or similar)
To Apply
For full consideration, applications must be received by the closing date and include the following materials:
Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at und.careerservices@und.edu.
For full consideration, all application materials must be fully submitted by 11:55PM CST on the closing date. Student job openings are posted for a minimum of 3 business days.
Additional Information
All information listed in this position announcement will be used by Human Resources, the Hiring Department, and Civil Rights & Title IX for screening, interviewing and selection purposes.
Need help?
Please email the Human Resources Department at UND.humanresources@UND.edu or contact us by phone at 701-777-4226. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.
Veteran’s Preference
Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled status, proof of eligibility includes a DD-214 and a current letter of disability.
Confidentiality of Application Materials
Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.
EEO Statement
The University of North Dakota is an equal opportunity employer (veteran/disability). All qualified applicants will receive consideration for employment without regard to race, color, national origin (including shared ancestry/ethnicity), religion, sex, age, disability, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, marital or parental status, veteran's status, or other protected characteristic. Veterans and individuals with disabilities are encouraged to apply.
Clery Statement
In compliance with the Jeanne Clery Campus Safety Act and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.
Department: University IT
Hardware Technician
499429
Grand Forks, North Dakota, United States
Federal Work Study Student
Institutional Student
Closing on: Oct 23 2026
Salary/Position Classification
16.00 hourly, Non-Exempt (Eligible for overtime)
10-20 hours per week
100% Remote Work Availability: No
Hybrid Work Availability (requires some time on campus): No
Purpose of Position
The Hardware Technician (Student) supports the University Information Technology (UIT) Hardware team by assisting with device diagnostics, repair, and lifecycle processes. This position provides hands-on technical experience while supporting daily IT operations across campus.
This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.
Duties & Responsibilities
Complete hardware repairs and upgrades (e.g., RAM, storage, battery replacement) on both university owned devices and personally owned student devices.
Perform hardware diagnostics and basic troubleshooting on university devices and personally owned student devices.
Intake, documentation, and ticket management within TDX.
Device preparation, cleaning, and inventory/parts organization.
Training, support, and additional duties including endpoint assistance and projects.
Required Competencies
Strong interpersonal communication and customer service skills
Must be punctual, dependable, and able to manage multiple tasks
Ability to follow technical procedures and documentation accurately
Strong interpersonal communication and customer service skills
Ability to work both independently and as part of a team
Minimum Requirements
Must be willing to work a minimum of 10 hours per week
Valid driver’s license
Basic understanding of computer hardware components (RAM, storage, batteries, peripherals, etc)
Willingness to complete vendor training (Dell TechDirect & Apple certifications)
Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications
Previous experience in IT support or technical troubleshooting
Progress toward or completion of Apple or Dell certifications
Experience repairing or upgrading computer hardware
Familiarity with macOS and/or mobile devices
Experience working in a ticketing system (e.g., TDX or similar)
To Apply
For full consideration, applications must be received by the closing date and include the following materials:
- Resume
Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at und.careerservices@und.edu.
For full consideration, all application materials must be fully submitted by 11:55PM CST on the closing date. Student job openings are posted for a minimum of 3 business days.
Additional Information
All information listed in this position announcement will be used by Human Resources, the Hiring Department, and Civil Rights & Title IX for screening, interviewing and selection purposes.
Need help?
Please email the Human Resources Department at UND.humanresources@UND.edu or contact us by phone at 701-777-4226. If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.
Veteran’s Preference
Veterans claiming preference must submit all proof of eligibility by the closing date. Proof of eligibility includes a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled status, proof of eligibility includes a DD-214 and a current letter of disability.
Confidentiality of Application Materials
Pursuant to NDCC 44-04-18.27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.
EEO Statement
The University of North Dakota is an equal opportunity employer (veteran/disability). All qualified applicants will receive consideration for employment without regard to race, color, national origin (including shared ancestry/ethnicity), religion, sex, age, disability, sexual orientation, gender identity, pregnancy or pregnancy-related condition, genetic information, marital or parental status, veteran's status, or other protected characteristic. Veterans and individuals with disabilities are encouraged to apply.
Clery Statement
In compliance with the Jeanne Clery Campus Safety Act and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report. The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at UND.edu. You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $16