Surgical Care Coordinator

Monday - Friday; 8:00 am - 5:00 pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Oral and Maxillofacial Surgery discipline functions within the Adams School of Dentistry and UNC Hospitals and specializes in implant surgery, jaw tumors and disease, trauma surgery, cleft palates, facial cosmetic surgery and much more.

The Surgical Care Coordinator serves as a critical liaison between patients, Oral and Maxillofacial Surgery (OMFS) faculty, referring providers, hospital partners, and administrative teams to ensure the efficient coordination and delivery of patient care. This position is responsible for managing the scheduling and coordination of consultations, procedures, and surgeries for patients requiring specialized oral and maxillofacial surgical treatment. The role supports both patient care operations and administrative functions that are essential to maintaining timely access to care, continuity of treatment, and a high-quality patient experience.

Patient Care Coordination

The Surgical Care Coordinator facilitates all aspects of patient scheduling and care coordination, including contacting referred patients, completing patient registration, obtaining and organizing diagnostic records, and ensuring clinical documentation is accurately maintained within required systems. The position serves as a central point of communication among patients, referring providers, surgeons, residents, insurance representatives, and other members of the healthcare team.

Responsibilities include coordinating consultation appointments, communicating treatment plans, ensuring timely dissemination of surgeon notes and supporting documentation for insurance review and billing purposes, obtaining prior authorizations when required, and coordinating surgical procedures through the UNC Hospitals operating room scheduling process utilizing the Epic OpTime system. The Surgical Care Coordinator ensures that all stakeholders have the information necessary to support efficient, seamless patient care and successful treatment outcomes.

Administrative Support

The Surgical Care Coordinator provides administrative support to OMFS faculty by assisting with professional correspondence, communication with referring healthcare providers, preparation of educational and presentation materials, and coordination of departmental activities. The position contributes to the department's operational effectiveness by promoting responsive service, facilitating referral management, and supporting initiatives that enhance patient access and provider satisfaction.

This role is vital to the success and reputation of the OMFS program. Timely and effective management of referrals, consultations, and surgical scheduling helps ensure patients receive prompt access to specialized care while strengthening relationships with referring providers and maintaining the department's competitiveness within the region.

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Ability to remain calm with a positive customer service attitude.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.