What are the responsibilities and job description for the Telecommunicator position at University of North Carolina Asheville?
Telecommunicator
Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.
UNC Asheville’s commitment to increasing and sustaining the diversity of our faculty, staff, and students is reflected in our strategic plan goals of diversity and inclusion, and social sustainability. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.
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Please see Special Instructions for more details.
There are two position available for the Telecommunicator #006718 and #006717.
Sign-On Bonus
Sign-On Bonus
In an effort to recruit well-qualified Telecommunicators, UNC Asheville may opt to offer a sign-on bonus for new employees with relevant experience. The sign-on bonus will be for a total amount of $2,000 and will be paid in two installments in the first year of employment. To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee subject to the State Human Resources Act or within the UNC System.
Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned.
Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution.
If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.
Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution.
If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.
Posting Details
Position Information
Posting Number
S0657
Classification Title
Public Safety Telecommunicator
Overall Position Competency
Journey
Working Title
Telecommunicator
Position Number
006718
FLSA
Non-Exempt
NC Salary Grade Equivalency
GN06 (For employment/re-employment priority purposes only)
Recruitment Range
$42,000-$45,000
Position Summary
This position performs technical communications work in support of the University’s public safety operations. Work involves receiving emergency and non-emergency calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases utilizing Computer Aided Dispatch (CAD). The employee in this position is responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, scanners, monitoring security cameras and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology.
This position requires the ability to multi-task and to remain calm and composed in high-stress situations. The employee should also be able to work with a diversified community; be able to communicate effectively with those who may be irate; be able to make effective decisions in emergency life and death situations; be able to prioritize calls and identify potential dangers; and be able to work as a member of a team and interact favorably with all students, staff, faculty, and visitors. The employee is expected to maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances.
Positions require shift, weekend, holiday and/or overtime work. The selected candidate must be able to work 12-hour permanent day or night shifts. The UNC Asheville Police Department is a 24-hour, 365-day-per-year operation.
This position requires the ability to multi-task and to remain calm and composed in high-stress situations. The employee should also be able to work with a diversified community; be able to communicate effectively with those who may be irate; be able to make effective decisions in emergency life and death situations; be able to prioritize calls and identify potential dangers; and be able to work as a member of a team and interact favorably with all students, staff, faculty, and visitors. The employee is expected to maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances.
Positions require shift, weekend, holiday and/or overtime work. The selected candidate must be able to work 12-hour permanent day or night shifts. The UNC Asheville Police Department is a 24-hour, 365-day-per-year operation.
Division
Student Affairs
Department
University Police
Full-Time / Part- Time
Full-Time
Months per Year
12 Months
Time Limited Position
No
If time-limited, length of assignment
Not Applicable
Minimum Education/Experience/Skills
High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions
Preferred Education/Experience/Skills
Prefer candidates with DCI and Basic Telecommunicator certifications. May also consider applicants with ability to obtain a certification within 45 days of hire. In addition, the ideal candidate will be proficient in Microsoft Excel, Google docs, and Banner. Candidates with a two or four year degree in addition to the certifications would be a plus.
The successful candidate will be asked to attend and pass a telecommunicator certification course; such as a four-day Sheriff’s Training and Standards Course or The Association of Public Safety Communication Officials (APCO).
The successful candidate will be asked to attend and pass a telecommunicator certification course; such as a four-day Sheriff’s Training and Standards Course or The Association of Public Safety Communication Officials (APCO).
Work Schedule and Hours
The selected candidate must be able to work 12-hour permanent day or night shifts. The UNC Asheville Police Department is a 24-hour, 365-day-per-year operation.
Competency Profile
http://oshr.nc.gov/state-employee-resources/classification-compensation/comp-profiles
Posting Detail Information
Special Instructions Summary
There are two position available for the Telecommunicator #006718 and #006717.
Sign-On Bonus
Sign-On Bonus
In an effort to recruit well-qualified Telecommunicators, UNC Asheville may opt to offer a sign-on bonus for new employees with relevant experience. The sign-on bonus will be for a total amount of $2,000 and will be paid in two installments in the first year of employment. To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee subject to the State Human Resources Act or within the UNC System.
Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned.
Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution.
If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.
Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution.
If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
It is the policy of UNC Asheville to conduct pre-employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.
Posting Date
07/25/2025
Closing Date
11/21/2025
Open Until Filled
No
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- UNC Asheville website
- The Chronicle of Higher Education
- Higher Ed Jobs
- really
- Inside Higher Ed
- HERC
- NC Works Online (formerly Employment Security)
- UNC System website (northcarolina.edu)
- X (formerly Twitter)
- Circa (formerly Local Job Network)
- NorthCarolinaDiversity.com
- Other
Applicant Documents
Required Documents
Optional Documents
- Cover Letter
- Other Documents
- Letter of Recommendation 3
Salary : $42,000 - $45,000
