Part-Time, Temporary Library Public Services Assistant

Job openings are posted for a minimum of seven days. This job may be removed from posting boards and filled any time after the minimum posting period has ended. The posted salary and/or position title may be adjusted dependent on the successful candidate’s education, experience, and unique qualifications as they relate to the position. Sponsorship is not available for any staff positions and unless otherwise indicated within the posting information is not available for most faculty positions.

Description

This part-time, temporary position assists with daily operations within the circulation area, including assigned circulation functions and patron assistance. Responsibilities include responding to patron needs both in-person and through chat and/or email; ensuring adherence to the department and university’s policies and guidelines; working set scheduled hours and covering additional hours as requested; assisting with projects in the access services department and elsewhere in the library; and assisting with the supervision of student workers during assigned shifts.

This position works evening shifts (Sunday - Thursday 9:00PM - 1:00AM) and/or weekend shifts (Saturday 11:00AM - 7:00PM; Sunday 2:00PM - 10:00PM). Hours may vary during finals and summer schedules.

Essential Job Duties

• Serve as the main point-of-contact during evening and/or weekend hours;
• Maintain excellent customer service with students, faculty, staff, and the general public;
• Maintain communication with supervisor and other staff;
• Maintain familiarity with the library website and databases in order to assist patrons;
• Contact the appropriate parties when integrated library system or campus network is down;
• Work closely with the entire library staff, students, faculty, and administrative staff to ensure smooth and cooperative working relationships between the library and the entire campus;
• Perform all other duties as assigned.

• Work with librarians and staff on various projects including as requested;
• Serve on departmental committees as requested;
• Assist with maintaining collections in an orderly fashion.

Minimum Qualifications

• High school diploma/equivalent, required;
• Some college education, preferred;
• Customer service experience, preferred;
• Knowledge of library technology, such as Integrated Library Systems (ILS), electronic information resources, etc., preferred.

• Ability to operate a PC and standard office equipment;
• Ability to utilize current software applications;
• Ability to utilize Microsoft applications including 365;
• Ability to adapt and work in a rapidly-changing and service-oriented environment;
• Ability to quickly learn new software and library applications (library system, electronic information resources, etc);
• Excellent verbal and written communication skills and the ability to engage constantly in both verbal and written communications;
• Experience with and a positive attitude toward public service work;
• Reliable and detail-oriented;
• Flexibility with work environment as duties, assignments, and skills are subject to ongoing immediate change;
• Ability to multitask;
• Flexibility with schedule as hours are subject to change; (library is open overnight during finals week twice per year and this position is required to work during that time);
• Ability to interact effectively with a varied array of students, faculty, staff, administrators, parents, visitors, vendors, and the general public;
• Ability to assist with books on high/low shelves and assist with PC/printer problems that may require bending or standing for extended periods of time;
• Ability to sit at a service point for extended periods and/or stand for extended periods while assisting users;
• Ability to navigate the floors of the library (in case of emergency or need to assist users);
• Ability to work with near constant interruptions.

Special Instructions to Applicants

Applicants must upload a cover letter and resume at the time of application as well as provide contact information for at least three professional references (including email addresses). For questions, please email employment@una.edu or call 256.765.4291 and select option #2. Selecting an option other than #2 will result in a delayed response.

UNA is an equal opportunity employer. We seek a wide range of applicants for our positions so that our core values will be affirmed.