What are the responsibilities and job description for the Business Operations Specialist, Housing & Residential Life position at University of New Hampshire?
The Business Operations Specialist is responsible for the leadership of all budgetary, personnel (students and professional staff), and administrative operations for UNH Housing and Residential Life. This role oversees the department’s complex annual $60 million income and expense budget, regular updates to the 10-year budget model, manages departmental personnel processes, and provides high level administrative guidance across the departments. This position reports to the Director of Housing and is a member of the department’s leadership team.
Duties/Responsibilities
Business Operations (60%)
Provide leadership for financial planning and management for UNH Housing and Residential Life, to include:
Provide Leadership For Student And Professional Personnel, To Include
Additional Administrative Duties Include
Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Compensation Pay Range
$45,790.00 - $81,530.00
The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources
Location:
Durham
Duties/Responsibilities
Business Operations (60%)
Provide leadership for financial planning and management for UNH Housing and Residential Life, to include:
- Identify and lead complex business and financial models for Housing and Residential Life including 10-year budget projections (including occupancy, revenue, and expense projections), preparation, adjustments, monitoring income and expenditures, financial analysis, and reconciliation of accounts for the department totaling over $60 million annually.
- Manage, track, and provide oversight to senior managers on development and administration of Housing and Residential Life Cost Centers. Communicate closely with Student Life area leadership regarding the budget processes and reconciliation of money.
- Identify and solve financial issues.
- Continually review monthly financial reports for inaccuracies for all areas of the department, including P&L statements.
- Coordinate large transfers and payments for services from departments and external vendors.
- Advise and solve budget and other business challenges related to the programs and facilities, such as procurement of equipment and supplies, managing revenues and expenses, travel reimbursement, and adjustments. Process invoices, internal transfers, refunds, and reimbursements.
- Develop internal financial processes to ensure compliance with USNH policies and federal regulations. Establish procedures to track, file and manage financial transactions.
- Coordinate office procedures between Housing and Residential Life to ensure maximum efficiency.
- Supervise maintenance of financial and risk management documentation as recommended.
Provide Leadership For Student And Professional Personnel, To Include
- Develop internal best practices for personnel and administrative operations for Housing and Residential Life. This includes full utilization of Workday and empowering coworkers on use of that system.
- Supervise 2-4 administrative personnel for Housing and Residential Life.
- Train and proactively communicate expectations across the department.
- Partner with Human Resources and Central Finance to resolve escalating concerns.
- Organize personnel and department files using standardized naming conventions. Follow USNH policies for retention and removal and ensure compliance across the two departments.
- Coordinate major departmental gatherings.
- This position supports all professionals in Housing and Residential Life regarding budget management, including annual budget development and ongoing management of their respective budget areas. Coaching colleagues to responsibly manage budgets enhances the efficiency and effectiveness of the operation.
Additional Administrative Duties Include
- Develop and maintain thorough knowledge and understanding of the departments.
- Serve on Housing, Residential Life, Student Life, and/or university committees.
- Provide leadership and direction in the development of short- and long-range plans.
- Gather, interpret, and prepare data for studies, reports, and recommendations.
- Participate in professional development opportunities to remain on the forefront of the field.
- Other duties as assigned.
- Bachelor’s degree in business administration, higher education, or a related field and 3 years of experience.
- Supervision and mentorship of staff.
- Proven experience in business or operations management.
- Strong financial acumen with experience in budget management and financial reporting.
- Excellent communication, organizational, and leadership skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Knowledge of housing operations, student services, and relevant regulations.
- Master’s degree is preferred.
- Strong problem-solving and conflict resolution skills.
- Experience with strategic planning and project management.
- Proficiency in StarRez, Workday, and Microsoft Office Suite.
Applicants should be prepared to upload the following documents when applying online within the Resume/Cover Letter section of your application:
- Resume/CV
- Cover Letter
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Compensation Pay Range
$45,790.00 - $81,530.00
The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources
Location:
Durham
Salary : $45,790 - $81,530