What are the responsibilities and job description for the Transition and Engagement Coordinator position at University of Nebraska Omaha?
GENERAL REQUISITION INFORMATION
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Job Title Transition and Engagement Coordinator Job Grade AS21S Division Academic Affairs College/Dept Programs Department Division of Continuing Studies Requisition Number 2026-00330 FTE (full-time equivalency) 100.00 Work Schedule Monday - Friday 8:00 a.m. - 5:00 p.m.; occasional evenings and weekends Does the position provide the opportunity to work Remotely/Telecommuting? No remote/telecommute opportunity Appointment Term 12- 12/12 months Is this position essential personnel according to the inclement weather policy? No Pay Information 47,000-52,000 Pay Schedule Annually FLSA Designation Exempt Position Summary The Transition and Engagement Coordinator serves as a key member of the Division of Continuing Studies (DCS) student support team, providing high-touch, learner-centered services that help adult and contemporary learners successfully navigate their educational journey. As a primary point of contact for prospective, newly admitted, and current students, this position helps create a welcoming, responsive, and supportive experience that reflects the mission and values of DCS.
The Transition and Engagement Coordinator supports student transition, onboarding, orientation, communication, and engagement efforts while collaborating closely with academic advisors and campus partners to ensure coordinated support throughout the student lifecycle. This position develops and maintains learner-facing communications, resources, and experiences; coordinates front-line student support services; assists with events and engagement initiatives; and contributes to continuous improvement efforts that enhance the student experience.
Through frequent interaction with learners and analysis of student questions, needs, and engagement patterns, the Transition and Engagement Coordinator identifies opportunities to improve processes, communication, and support services.
The successful candidate is organized, proactive, and service-oriented, with strong communication, relationship-building, and problem-solving skills, and a commitment to advancing student success, persistence, engagement, and satisfaction.
Job Duties
Responsibility Area: Student Transition & Success Support Duties: Provide high-touch support to prospective, newly admitted, returning, and current students as they navigate university processes and academic pathways. Serve as a primary point of contact for learner questions and concerns, helping students understand next steps, access resources, and overcome barriers to enrollment and persistence. Collaborate closely with academic advisors and campus partners to ensure students receive timely, accurate, and coordinated support throughout their educational journey.
Percentage Of Time 35 Essential Function: Yes Responsibility Area: Orientation, Communication, & Learner Engagement Duties: Coordinate and enhance onboarding, orientation, communication, and engagement efforts that support student success and connection to DCS. Develop, maintain, and improve learner-facing content, communications, and resources across multiple platforms. Use student feedback, engagement trends, and available data to identify opportunities to improve communication, increase student engagement, and create more seamless learner experiences.
Percentage Of Time 35 Essential Function: Yes Responsibility Area: Student Experience Operations & Coordination Duties: Coordinate front-line student support services, including virtual and in-person inquiries, scheduling processes, and learner communications. Assist with planning and implementation of events, programs, and engagement activities that support recruitment, onboarding, persistence, and community building. Maintain accurate records and reporting related to student interactions, communications, and engagement efforts while identifying opportunities for process improvement.
Percentage Of Time 20 Essential Function: Yes Responsibility Area: Departmental Support & Campus Engagement Duties: Contribute to division initiatives, projects, strategic planning efforts, and campus collaborations that support the mission of DCS. Participate in departmental and university activities, represent the needs of adult and contemporary learners, and support continuous improvement efforts that enhance the student experience and operational effectiveness of the division.
Percentage Of Time 10 Essential Function: Yes Required and Preferred Qualifications
Required Education Bachelor's degree.
Required Experience 2-3 years of progressively responsible experience in customer service, student support, or program coordination. Demonstrated proficiency utilizing Microsoft Office applications.
Required License/Certification NA
Required Additional Qualifications: NA
Preferred Education NA
Preferred Experience Experience working in higher education, including working with adult, online, and/or transfer students. Experience coordinating orientation or onboarding, developing communications for students, and interpreting data.
Preferred License/Certification Preferred Additional Qualifications: Compliance Requirements
Credit Check No Motor Vehicle Licensing Validity Check No Pre-employment Physical Request and Assessment No Drug Screen No