What are the responsibilities and job description for the Supervisor - Clinic Support Specialists position at University of MN Physicians?
Why M Physicians? Regardless of role, we recognize that every member of our team is vital! The Supervisor Clinic Support Specialist serves as a role model for the Clinic Support Specialist team by providing exemplary service to patients, staff, providers and referring clinics. The supervisor will hire and supervise team members and, will assist with record collection when needed and implement required learnings, and procedures for a team of 25 plus. The CSS Supervisor will support team members by overseeing training for all medical record retrieval and organization, right fax management, mail and other administrative tasks as assigned. The CSS Supervisor will have responsibility for the assessing and reporting out on standard work of the clinic support specialists and deploying team resources where necessary. The CSS supervisor will serve as liaison to clinic staff, providers, and leadership. Supervisor Clinic Support Specialist Overview Key responsibilities include: Provides leadership and mentoring to team members. Trains new and current staff members. Provides performance reviews to staff. Helps trouble shoot workflow issues that arise for Clinic Support Specialists team members. Keeps leaders up-to-date with any issues and status of standard work. Attends leader huddles and clinic huddles when needed to provide communication to the care team. Knows current status of workflow and workload and reports to leadership. Attends meetings as requested. Leads team meetings for the Clinic Support Specialists Collaborates with team engagement. Responsible for assigning team assignments, team schedule, and assuring all areas are covered during absences. Establishes and manages clear goals and performance expectations. Serves as the content expert to Clinic Support Specialist. Ability to cover work in all clinic areas when necessary. Coaches team leads to take responsibility to be accountable for the team. Work with clinic leaders to improve current workflows. Assist with additional operational related projects. Maintain and build team FTE structures to accommodate various clinics. Promotes a Positive Culture and Stakeholder Engagement Establishes and fosters a culture of engagement consistent with the organization’s values. Fosters positive working relationships between team, clinical leaders and providers/physicians. Communicates effectively with a variety of audiences. Provides consistent, accurate, relevant and timely communication. Drives continuous improvement for employee satisfaction and engagement. Minimum Qualifications: Post high school education in a medical field 1 year supervisory experience or 3-5 years experiences in scheduling or medical records position Working Knowledge of Epic and Excel Location: 909 Fulton St SE, Minneapolis, MN 55455 Hours: 40 hours/week Full Time Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more! Compensation: 64,335.00 - 93,288.00 USD Annual At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance. University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond. Join us on a mission to advance medicine. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Company Overview: At University of Minnesota Physicians (M Physicians), we are on a mission to deliver exceptional patient care, advance medicine through research, and train the next generation of health professionals. M Physicians is the multi-specialty group practice for the University of Minnesota Medical School faculty clinicians, community-practice clinicians, advanced practice providers, and healthcare professionals. We serve the land grant mission of the University by providing high quality specialty and primary care, innovative and leading-edge cures and treatments, and access to the latest evidence-based care to patients across the state of Minnesota and beyond. Employment Update: As an organization deeply rooted in our community, it’s our responsibility to protect the wellbeing of our teams, provide a safe and healthy environment for those we serve, and to set an example for our neighbors. We take our obligation to care for our patients seriously. That is why M Physicians is requiring all employees, providers, learners and volunteers to receive an annual Flu vaccination unless a reasonable accommodation or exemption is granted. Application Instructions: External Candidates: Click “Apply” and sign in with your account. If you are a new applicant, select “Create Account”. Employees: If you are a current University of Minnesota Physicians employee, please log into Workday to access our Internal Careers Site. Contingent Workers: If you are not an employee but have an active Workday account with the University of Minnesota Physicians, please log into Workday and apply using the Find UMP Jobs Worklet.