Event Management Reservation Software (EMS) Project Coordinator

Student Unions

Summary
The Office of Reservations & Events provides logistics and services support for events and meetings across the University of Missouri campus, seven days a week. This includes event planning, setting up rooms, onsite support, and assisting with technology as needed. The EMS Project Coordinator for the Office of Reservations & Events serves as the primary system administrator for the EMS Reservation Software for the University of Missouri and provides support for all users and potential users of the software.

Key Responsibilities

• Provide on-demand support to all campus departments utilizing EMS software for their day-to-day operations as well as everyday users of the web software.
• Provide software demonstrations, create proposals for projects and onboarding plans for University staff members’ or other UM System schools’ optimal use of EMS software
• Onboard new departments and users of the software by providing configuration of their needs within the system and training support through project completion.
• Develop and maintain an SOP for use of EMS reservation software across campus functions.
• Audit EMS system and processes for reservations management, generate reports with recommendations for campus standardization to the Director.
• Collaborate and support integration efforts with other campus tools and platforms.
• Support and collaborate with other system schools’ current EMS use.
• Compile data reports monthly and as needed by the Director. Reports include key performance indicators, and other data driven information such as usage statistics on the software with comparison year to year.
• Other projects and duties as assigned by supervisor.
  

Monday-Friday, 8am-5pm. Rare occasions may necessitate night and/or weekend work.

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.

Experience with EMS (event management software)
Experience with project management, software implementation, and training
Experience in event/hospitality field

Desired Skills

A good sense of professionalism and attention to detail.
Excellent customer service skills and experience directly working with people to achieve their desired results.
Ability to manage multiple tasks effectively.

Salary Range: $52,915.20-$63,000

Grade: GGS-9E

University Title: Business Services Consultant

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Resume and Cover Letter

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.