Manager, Patient Accounts (Hybrid)

Hiring Department

University Physicians

Job Description

#upjobs

Position Summary

University Physicians supports the billing and collections activities for approximately 1,425 clinicians within the School of Medicine.

The Manager of Patient Accounts is responsible for overseeing daily operations related to billing, collections, and accounts receivable functions for professional services. This position reports to the Director of Patient Accounts and provides direct supervision to five Revenue Supervisors, a Reimbursement Coordinator, and teams totaling approximately 86 staff.

This role also partners with hospital leadership to co-manage Customer Service, Joint Corrections, and Special Billing teams (including Workers’ Compensation and Research billing and follow-up).

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Key Responsibilities

Operational Management

• Oversee day-to-day billing and collections operations to ensure accuracy, timeliness, and compliance
• Support accounts receivable functions to maintain efficient cash flow and reduce outstanding balances
• Ensure adherence to state and federal regulations related to medical billing and collections
• Assist in implementing policies, procedures, and workflow improvements
  
  

Team Leadership & Development

• Supervise Revenue Supervisors and support leadership for approximately 86 staff members
• Participate in hiring, onboarding, training, and performance management
• Address employee relations matters in coordination with the Director of Finance and HR Specialist
• Provide coaching and guidance to leadership staff on complex operational issues
  
  

Revenue Cycle Optimization

• Identify operational gaps and recommend process improvements
• Analyze billing trends, denials, and performance data to improve outcomes
• Support system optimization and effective use of tools such as Athena IDX, Cerner, Power BI, and Experian
  
  

Customer Service & Escalation Oversight

• Support oversight of the Joint Customer Service team handling 3,250 monthly calls
• Assist and resolve escalated patient concerns and ensuring appropriate resolution
• Promote a high standard of patient communication and satisfaction
  
  

Vendor Coordination

• Assist in monitoring vendor performance for:
• Workers’ Compensation billing and follow-up
• Early-out/self-pay collections
• Ensure vendors meet expectations for service quality, compliance, and financial performance
  
  

Collaboration & Coordination

• Partner with MU Health Care and internal departments to support co-managed teams
• Serve as a liaison with Health Sciences Center departments to improve workflow efficiency
• Support cross-functional initiatives, including system transitions and coordination with coding teams
  
  

Financial & Administrative Support

• Assist in budget preparation and monitoring of revenue and expenses
• Contribute to vendor evaluation processes, including RFP development and review
• Support special projects and departmental initiatives as assigned
  
  

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Why This Role Matters

This role is essential in supporting efficient revenue cycle operations, improving billing accuracy, and enhancing the patient financial experience while ensuring team performance and compliance standards are met.

Work-from-home eligible, with periodic onsite presence required.

Shift

Monday – Friday

Minimum Qualifications

Bachelor's degree in accounting, finance, public policy, computer science with a concentration in accounting or related studies, or a related degree with strong accounting and computer science components. Two (2) years of experience in a responsible accounting related position may be substituted for the college requirement.

Four (4) years of relevant work experience.

One (1) year of supervisory experience.

Preferred Qualifications

• Experience in healthcare revenue cycle operations, including billing, collections, and accounts receivable
• Strong knowledge of insurance processes, patient accounting, and regulatory requirements
• Demonstrated leadership experience, including supervision of staff and/or team leads
• Experience with process improvement and workflow optimization
• Strong analytical and problem-solving skills
  
  

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Technical Skills

• Experience with:
• Athena IDX
• Cerner Revenue Cycle tools
• Power BI
• Experian billing systems
• Proficiency in data analysis and reporting
  
  

Anticipated Hiring Range

Salary Range: $73,382.40 - $119,808.00 annually

Grade: PAT - 10A

University Title: MGR PAT ACCTS

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Application Materials

In addition to the Online Application, please provide Resume and cover letter.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.