Patient Services Intermediate

Mission Statement

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, Inclusion

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: -Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. -Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Responsibilities*

• Schedule patients for multiple clinics; PreDoc, Graduate, Hospital Dentistry Clinic and Pediatric Orthodontics clinics.
• Works with faculty and resident providers on adherence to scheduling procedures.
• Manage phone calls by triaging calls, retrieving messages, calling patients to address concerns and scheduling appointments.
• Facilitate coordinating appointments with other departments (i.e. Endodontics and Oral Surgery) within the School of Dentistry (i.e. Endodontics and Oral Surgery).
• Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA).
• Accurately verify patient information, including demographic details, medical history, and insurance coverage.
• Assist dental providers with administrative tasks such as arranging follow-up appointments.
• Accurately and efficiently schedule patient appointments in eHR system.
• Obtain, verify, and update insurance, financial, and demographic information with the patient.
• patients regarding insurance benefits and liability for services. Patient check-in and check-out for the Graduate, Predoctoral and Faculty Practice clinics.
• Communicate appointment changes, test results, or instructions to patients clearly and promptly.
• Meet with parents for consultation appointments to begin the treatment phase and confirm/verify financial arrangements/ payment plans and enter insurance.
• Serve as the point of contact between patients, dental providers, and administrative staff.
• Monitor schedule to ensure Prior Authorizations and Predeterminations have been completed and scanned into MiDent.
• Review patient's insurance coverage for treatment being rendered before the appointment and prior to treatment.
• Review Treatment Plans with patients (with the assistance of the Graduate Residents.)
• Manage daily work queues.
• Develop, along with the Clinic Coordinator, standard of work to ensure clinics are productive and efficient.
• Maintain provider schedules and facilitate changes in the schedule based on availability of residents and faculty.
• Collect payments, co-pays and past due balances at patient check in/out using the established department/school guidelines.
• Enter Codes into the eHR system for patient financial liability.
• Determine insurance eligibility through patient card, check insurance tab, and also verify with guarantor.
• Maintain close contact and communication with insurance companies to verify benefits.
• Read and convey information on patient accounts and payment plans, including insurance information in MiDent.
• Monitor insurance payments for correctness. Maintain communication with DBO on insurance and accounts.
• Determine the need for adjustments and process refund requests when necessary.
• Create and maintain ortho payments plans, entering information to the patient card in MiDent.
• Create and maintain Children's Special Health Care Services (CSHCS) prior authorization forms, identify patients, verify coverage, collect data for prior authorization forms, handle x-rays and treatment plans, and type and track prior authorization approvals.
• Maintain and review schedule daily to ensure patient balances are collected at the start of the appointment.
• Verify Medicaid daily
• Reconcile daily cash and credit card payments.
  
  
  

Required Qualifications*

• High School Diploma or equivalent combination of education and experience.
• Minimum 3 years of related work experience.
  
  
  

Desired Qualifications*

• Experience in an outpatient clinic setting.
• Knowledge of dental terminology.
• Exceptional interpersonal and communication skills.
• Knowledge of dental insurance plans.
• Welcoming personality.
• Ability to work in a team environment.
• Ability to multi-task in a busy and hectic clinical environment.
• Excellent attendance record.
• Knowledge of EPIC.
• Familiarity with the Dental School.
  
  
  

Why Work at Michigan?

Benefits

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Our Mission, core values, and additional information about our school can be found on our website. The University of Michigan also offers comprehensive benefits to help you stay well and to support you as you plan for a secure future. Benefits include:

• Generous paid time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions after the first year of employment.
• Many choices for comprehensive health insurance
• Life insurance
• Work-life programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services.
• Flexible spending accounts for healthcare and dependent care expenses
  
  
  

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

School of Dentistry, 1011 N. University Ave, Ann Arbor, MI 48109

Additional Information

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.