Guest Services Specialist Intermediate Supervisor

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should outline your experience that directly relates to this position.

You must pass a comprehensive public safety background investigation and drug screening

Job Summary

The Division of Public Safety and Security (DPSS) combines Ann Arbor, Dearborn, and Flint operations to provide a safe and secure environment for students, faculty, and staff while improving their overall quality of life. Through our partnerships across the university and local, state, and federal law enforcement agencies, we use a blended service model to meet the needs of our community and exceed their expectations.

We employ those who embrace and uphold our values of respecting differences, promoting equitable practices, and fostering intentional inclusion. This means creating an environment where everyone in our community feels valued, welcomed, and safe. We prize proactive engagement with our community and provide compassionate and professional service to enhance the quality of life for all.

DPSS Guest Services department is seeking to fill one night shift Guest Services Specialist (GSS) Intermediate Supervisor position. The Guest Services Supervisor reports to the Guest Services Senior Supervisor, assisting with functions for the department.

These positions will work onsite in a professional workplace environment, including office settings and entry points to large public facing facilities.

Responsibilities*

• You will be responsible for the management and professional development of a team of Guest Services Specialists. (Guest Services Specialists provide initial contact and screening to individuals entering various University of Michigan facilities. This is a service oriented position.).
• You will provide guidance for Guest Services Specialists including but not limited to scheduling, employee payroll, performance management, and any other tasks that will help assure the Guest Services Specialists operate at a world class level.
• You will ensure that those entering our facilities receive exceptional service.
• You will be called upon to act as a liaison between the Security Department, Hospital Administration, other University Departments, police agencies, and fire departments.
• This is a uniformed position that may be called upon to perform the duties of a Guest Services Specialists when needed. These duties include: screening visitors, creating IDs, performing health screenings, giving directions, looking up patient information, giving information, and contacting dispatch if problems arise.
• Perform all other duties as assigned.
  
  
  

Required Qualifications*

• High school 5 years relevant experience or; Associate degree 2 years relevant experience or Bachelor's degree in a related field and 1 year of relevant experience
• Must be available to work flexible hours, with occasional overtime
• Demonstrated ability fostering inclusive working environments
• Ability to build respectful relationships with internal and external customers
• Demonstrated ability to work alone or with a team
  
  
  

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care, that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this outstanding institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Benefits Offered At Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future including:

• Generous time off including parental leave
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance including "Other Qualified Adult" coverage
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Tuition Support Program
  
  
  

Additional Information

All members of the DPSS team are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. As such, you are required to report offenses that come to your attention.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.