Financial Aid Program Specialist

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Financial Aid Program Specialist is responsible for administering and managing federal, state, institutional, and private financial aid and scholarship programs. This role ensures compliance with all applicable regulations and provides excellent support to students and the university community. The successful candidate will demonstrate strong organizational, analytical, and communication skills, along with a commitment to the mission and values of the University of Michigan?Dearborn.

Who We Are

The University of Michigan Dearborn (UM-Dearborn) is one of three campuses of the University of Michigan. Serving over 8,000 students, UM-Dearborn offers high-quality undergraduate, graduate, professional, and continuing education programs to the southeastern Michigan community. Faculty and students collaborate across all three campuses on research and scholarship. Located just ten miles west of Detroit and 35 miles east of Ann Arbor, UM-Dearborn sits on 200 suburban acres of the historic Henry Ford Estate in the Greater Detroit Metropolitan region.

Responsibilities*

Program Administration

• Oversee the processing and administration of financial aid programs across multiple funding sources.
• Administer and reconcile financial aid funds. Prepare reports and provide data to external donors and organizations.
  
  
  

Compliance & Reporting

• Perform monthly reconciliations with the Financial Services department.
• Monitor compliance and over-award reports, making adjustments as needed.
• Evaluate financial and personal documentation submitted by applicants.
• Maintain up-to-date knowledge of federal, state, and institutional regulations.
• Maintain up-to-date knowledge of federal, state, and institutional regulations.
  
  
  

Customer Service & Support

• Serve as the primary resource for staff and other departments regarding financial aid program administration.
• Provide support and guidance to diverse student populations.
• Determine aid eligibility using professional judgment and analytical tools.
• Troubleshoot and resolve issues related to awarding and disbursement.
  
  
  

Professional Development & Representation

• Stay current with changes in federal, state, and institutional policies through training and professional development.
• Represent UM-Dearborn at conferences, workshops, and training sessions.
• Contribute to special projects and office initiatives.
  
  
  

Skills You Have

• Strong knowledge of Title IV financial aid programs and regulations (preferred).
• Ability to communicate effectively with diverse populations.
• Strong problem-solving skills and sound professional judgment.
• Excellent organizational skills, with attention to detail and prioritization.
• Demonstrated ability to work effectively in a team-oriented environment.
• Proven commitment to delivering high-quality customer service.
• Ability to manage multiple responsibilities in a fast-paced setting.
  
  
  

Required Qualifications*

• Bachelor's degree.
• At least 3 years of financial aid experience.
• Knowledge of Title IV regulations preferred.
• Experience with integrated database systems (Ellucian Banner preferred) and document imaging (ImageNow preferred).
• Strong data analysis and reporting skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Proven ability to work independently and resolve complex problems.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to maintain confidentiality of financial and personal information.
• Must not be in default or overpayment on any Title IV federal programs.
  
  
  

Desired Qualifications*

• Experience with Banner Student Information System and Ellucian Student Financial Success products (e.g., Scholarship Universe, Student Forms, Campus Communicator).
  
  
  

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.