SHS-OPERATIONAL EXCELLENCE SPECIALIST

Job Opportunity Job ID: 56033 Positions Location: Grand Rapids, MI Job Description General Purpose of Job: The Operational Description:

Positions Location: Grand Rapids, MI

Job Description

General Purpose of Job:

The Operational Excellence team supports the University of Michigan Health Regional Network.

The position reports to the Chief of Staff to the Regional President and is responsible for driving operational improvement initiatives throughout the organization. The operational excellence specialist will apply, teach, and coach the organization on process improvement methodologies, tools, and techniques. Operational Excellence team members are responsible for instilling a culture of managing for daily improvement through departments and patient care settings to drive a consistent, efficient care delivery. This role collaborates with leadership throughout the organization to coordinate rapid improvement events, manage and monitor executive driven metrics, while driving meaningful change to improve the care for our patients.

Essential Duties

This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Utilize process improvement, project management, and change leadership methodologies to drive, implement, and sustain process improvements throughout the University of Michigan Health Regional Network.
• Partner with assigned operational and clinical areas to identify, guide, coach, implement, and measure departmental improvement needs, in alignment with strategic goals and objectives.
• Strong leadership skills.
• Provides insight to key stakeholders and project sponsors by developing project goals, setting the prioritization of deliverables, discussing the involvement of business processes (e.g. project change management, communication), and facilitating decisions necessary for project delivery.
• Partners with Senior Operational Excellence Specialists on complex, executive initiatives to champion projects, drive results, and promote a continuous improvement culture.
• Enthusiastically embraces a customer-oriented focus in process improvements and determines key drivers to provide an exceptional patient experience.
  
  

Job Requirements

General Requirements

• None
  
  

Work Experience

• Minimum of 1 year of relevant experience in continuous improvement, operational excellence, or healthcare related roles.
  
  

Education

• Bachelor’s degree in business administration, healthcare administration, engineering, clinical or a related field.
  
  

Specialized Knowledge and Skills Required:

• Excellent interpersonal and relationship building skills.
• Excellent written and oral communication skills.
• Ability to promote openness to change using both evidence and influencing skills.
• Knowledge and strength with Microsoft Office applications.
• Ability to remain positive and persistent in the face of resistance to change. Preferred:
• Master’s degree in healthcare administration, business, administration, engineering, or a clinical discipline.
• Experience with conducting continuous improvement training.
• Experience with analytical tools for data analysis/mathematical modelling is a plus.
• Lean certification, Six Sigma certification, quality improvement certification, financial professional certification and/or current clinical licensure.
• Position can be based in Lansing or Grand Rapids.
  
  

University of Michigan Health-Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Requirements

Job Family Management/Professional Requirements:

Shift Days

Degree Type / Education Level Bachelor's

Status Full-time

Facility Sparrow Hospital

Experience Level Under 4 Years