ROOM SERVICE SUPERVISOR

Job Opportunity Job ID: 51342 Positions Location: Lansing, MI Job Description General Purpose of Job: Description:

Positions Location: Lansing, MI

Job Description

General Purpose of Job:

Facilitate the production and delivery of food and service as it pertains to the Room Service program at Sparrow's main campus, as well as the St. Lawrence Campus.

Essential Duties

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Assume leadership role in the absence of the Room Service Manager
• Take ownership of all aspects of Room Service, including scheduling, staffing, food production (in conjunction with chefs), customer service, financial performance, safety and sanitation.
• Facilitate and direct daily department activity
• Demonstrate and encourage exceptional internal and external customer service through all phases of Room Service.
• Maintain adequate staffing levels for Room Service Staff (dish room, meal servers), Specialists, Room Service Cooks (in conjunction with the Executive Chef), including hiring, training, scheduling, evaluation and discipline.
• Use evidence based best practices to influence the continuous improvement of the Room Service Program
• Monitor performance of all Room Service Related Caregivers, providing education and coaching as required
• Assist dietetic interns through the room service portion of their program requirements
• Coordinate with Room Service Manager, Clinical Nutrition Manager, Executive Chef and Director to ensure consistent high-quality service throughout the department.
• Utilize a proactive approach to leadership and communication
• Provide constructive feedback to associates
• Maintain hospital standards through speech and action, leading by example to support and demonstrate ICARE Values
• Maintain safety and sanitation standards
• Initiate and oversee equipment repairs
  
  

Job Requirements

General Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Adheres to established best practices (i.e. Rounding, Thank You Notes, AIDET, etc.).
• Demonstrates commitment to safety by establishing an environment in which safety issues are promptly reported and appropriate actions are taken.
• Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
  
  

Work Experience

• Five years food service experience with demonstrated progressive responsibility, including high volume food management and production, Catering/Banquet and Line Cooking Experience Preferred:
• Prior management experience
• Restaurant or Line Cooking experience
• Recipe development and costing
  
  

Education

• Associate's Degree in Foodservice related field or at least 5 years of foodservice experience
• Current ServSafe Certification OR obtained within 90 days of hire or transfer
  
  

Specialized Knowledge and Skills

• Fluent ability to utilize Microsoft Word, Excel and Outlook, experience with online ordering
• Demonstrated critical thinking, organizational and time management skills.
• Commitment to quality food and service
• Proactive approach to problem solving
• Willingness to take ownership of projects and assignments
• Proven ability to motivate self and others
• Demonstrated knowledge of food and labour cost control
• Ability to maintain composure when busy and during times of increased stress
• Attention to detail
• Demonstrated ability to listen, give and take direction, as well as respond productively to constructive criticism
• Exceptional verbal and written communication skills
• Proven ability to develop and maintain constructive relationships
• Extensive knowledge of food allergens and special diets
• Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.
  
  

University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Requirements

Job Family Service/Support/Skilled Maintenance Requirements:

Shift Variable

Degree Type / Education Level High School / GED

Status Full-time

Facility Sparrow Hospital

Experience Level New Grad