Supervisor of Accommodated Testing

Job Description Summary

Organization's Summary Statement:

The Supervisor, Accommodating Testing Operations, is responsible for leading daily operations of the high-volume Accommodated Testing Office within the Accessibility and Disability Service (ADS). Reporting to the Assistant Director of Operations and Services, the Supervisor ensures the secure, efficient, and accessible delivery of exams in compliance with institutional policy, ADA guidelines, and faculty requirements.

EXAMPLES OF WORK:

Provides operational leadership for the daily functions of the Accommodated Testing Office.

Develops and implements procedures to ensure efficient, compliant, and student-centered testing services.

Maintains accurate testing records, including, but not limited to, incident reports, reservation changes, and requests from academic departments and professors.

May manage a team of professional and support staff.

Perform other duties as assigned.

Position Summary

The Accommodated Testing Coordinator is a full-time, exempt role responsible for leading daily operations of the high-volume Accommodated Testing Office within the Accessibility and Disability Service (ADS). Reporting to the Assistant Director of Operations and Services, the Coordinator ensures the secure, efficient, and accessible delivery of exams in compliance with institutional policy, ADA guidelines,s and faculty requirements.

This position thrives in a fast-paced, student-focused environment and requires strong organizational, communication, and relationship-building skills. Serving as a key liaison among students, faculty, and campus partners, the Coordinator manages testing logistics, evolving priorities, and staff supervision with professionalism and precision.

The office administers over 18,000 exams annually for students with disabilities, including accommodations such as extended time, reduced distraction spaces, and assistive technology. The role oversees two Assistant Coordinators, one Testing Assistant, contingent staff, and graduate student workers. Evening and weekend hours are required during final exam periods.

Essential Duties and Responsibilities:

Accommodated Testing Operations

Provide operational leadership for the daily functions of the Accommodated Testing Office

Develop and implement procedures to ensure efficient, compliant, and student-centered testing services.

Supervise daily testing operations, including staffing, scheduling, testing room assignments, and exam logistics.

Maintain accurate testing records, including but not limited to incident reports, reservation changes, and academic department/professor requests

Manage the test reservation system and logistics of test room reservations

Serve as a resource for students and faculty navigating complex testing concerns or academic integrity matters

Collaborate with ADS staff and campus partners to support testing accommodation implementation

Maintain sufficient testing resources (ie, seating, supplies, and assistive technology)

Foster relationships with departments, instructors, and campus partners

Supervision of Accommodated Testing Staff

Recruit, interview, and supervise the Accommodated Testing Office staff

Hold regular weekly supervision meetings, conduct Performance Review Development evaluations (PRDs), and manage time and leave approvals for supervisees

Coordinate regular biweekly team meetings

Oversee training and onboarding for all testing staff, including proctors and preppers

Data Management Operations

Primary in-house expert for database management system related to Accommodated Testing modules, providing troubleshooting and coordination as needed with system tech support.

Track and report key data for internal planning and contribute to the Accommodated Testing sections of the ADS Annual Report

Use data to evaluate office effectiveness and guide continuous improvement

Design systems to collect and analyze testing data to inform strategic decision-making

Other duties as assigned

Preferred Qualifications:

Familiarity with Google Sheets and data tracking tools

Experience using database management software

An understanding of disability-related issues in higher education and a sensitivity to the needs of students who utilize accommodations

Previous exposure to standardized and/or accommodated testing environments

Experience coordinating events and managing staffing logistics

Ability to remain composed under pressure and adapt to last-minute changes or challenges

Background in training, supervising and coordinating staff, students and volunteers.

Ability to identify data needs. perform analyses and present findings using data visualizations (charts, graphs)

Familiarity with assistive technology and ADA compliance in academic settings

Physical Demands: Standard office work

Licenses/ Certifications: N/A

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Three (3) years of providing academic support services to students. One (1) experience leading or supervising professional staff.

Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.

Knowledge, Skills, Abilities:

Knowledge of testing policies and protocols to ensure fairness, confidentiality, integrity, and ethics.

Skill in using analytic research and data analysis to make legally sound recommendations and decisions.

Skill in oral and written communication.

Skill in the use of Microsoft Office products.

Ability to interpret and apply policies, procedures, regulations, and laws.

Ability to solve problems independently and proactively.

Ability to manage competing priorities while maintaining high service standards.

Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.

Additional Job Details

Preferences: N/A

Required Application Materials: Resume, Cover Letter, References

Best Consideration Date: 10/1/2025

Posting Close Date: N/A

Open Until Filled: Yes

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

VPSA-Couns Ctr-Accessibility and Disability Service

Worker Sub-Type

Staff Regular

Salary Range

$60,000-$70,000

Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources

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