Job Description Summary

This position is available within the University of Maryland’s Division of Information Technology (DIT).

This position is responsible for the implementation, monitoring, and support of the University of Maryland wired and wireless networks. It provides support to UMD Faculty, Staff, and Students for connection to the edge network, including but not limited to providing assistance for jack activations, copper and optical connections, wired switch and wireless AP troubleshooting, DHCP and DNS services, VPN troubleshooting, and network infrastructure deployment and replacement.

The campus network is a converged network that requires disciplined support and a strong propensity towards IT project management. A good understanding of campus Network Operations Center (NOC) functions along with an expertise to utilize network management systems is critical. This position requires a valid driver's license.

**This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.**

**May be required to work evenings, nights, weekends, or different shifts for extended periods.**

Physical Demands: Requirement to perform “on-call” duties required to maintain various networks. Some stress factors may be involved due to the nature of the operation and complexity of the duties. This job requires the ability to install networking equipment that includes climbing ladders, lifting network equipment (40lbs), working with hand tools, and accessing mechanical rooms. Must have a valid driver’s license and be able to drive a vehicle.

Licenses/ Certifications: Valid Driver’s License is required to operate a state vehicle.

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university. Experience: Zero (0) years of professional experience supporting the operations, maintenance, and administration of information technology infrastructure. Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education. Ability to communicate effectively orally, and in writing Ability to follow directions from more senior team members A demonstrated commitment to customer service Ability to deliver assignments on time Skilled in the use of office productivity software such as Office 365 or Google Workspaces

Additional Job Details

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

Department

DIT-EE-Network and Infrastructure Services

Worker Sub-Type

Staff Regular

Salary Range

$83,280.00-$99,936.00

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

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