Patient Safety Officer (RN)

General Summary

In collaboration with the Vice President, Quality and Patient Safety, the role of Patient Safety Officer (PSO) provides strategic leadership of the UM BWMC Patient Safety Program.  The PSO is responsible for coordinating the efforts of leadership and front-line staff to focus on improving patient safety and reducing harm.  The PSO will work with leadership and staff to establish accountability and eliminate intimidating behavior, promote open communication among clinical disciplines to prevent recurrence of events and educate staff at all levels.  The PSO will work to establish a blameless and supporting environment that balances a non-punitive response to human error with the appropriate level of accountability for reckless behavior. In addition, the PSO will facilitate feedback from front line staff regarding opportunities for improvement and will systematically implement effective programs and creative initiatives to reduce harm.  The PSO will engage staff at all levels to maintain ongoing compliance with safety initiatives, regulatory standards, and will participate in patient rounding activities that support continuous regulatory readiness.

Mission

All employees are responsible for extending the mission, values, and Standards of Service Excellence of UM Baltimore Washington Medical Center by dedicating oneself to providing the highest quality healthcare services to the communities we serve.    

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021!  As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another.  The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people. We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.  Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

• Master’s degree in nursing or health care related field preferred. 
• Currently licensed as an RN in the state of Maryland. 
• Five to seven years of clinical experience in a hospital-based environment.  Five of these years should include patient safety experience that provides comprehensive knowledge of patient safety and The Joint Commission standards and regulations. 
• Prior leadership responsibility with a proven track record of implementing change in a complex environment.

Working Conditions

Normal office environment and unit clinical setting.  Works inside a clean, well-lighted environment.  May be exposed to frequent interruptions and multiple demands.  Work is high demand.  Potential for minimal exposure to communicable diseases and hazardous materials requires the observance of standard precaution and safe handling practices.  This position has been classified as low or no exposure risk and does not require the completion of an annual testing, but may require "just in time" testing if the need arises.

Physical Requirements

Must be able to sit for most of work period.  Standing, walking, stooping, and bending are required.  Must articulate clearly and have excellent listening skills for telephone communication and interacting with customers.  Visual acuity to read medical records, department literature, data reports and video display monitors required.  Lifting of less than 25 pounds with frequent handling of records and reports.  Reaching for and handling of equipment and supplies.  Manual dexterity to use a keyboard.

All your information will be kept confidential according to EEO guidelines.

Compensation

• $44.76-$67.19/hr
• Review the 2025-2026 UMMS Benefits Guide

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