Director Operations and Maintenance, Downtown Campus

Job Requirements

About UMMC Renowned as the academic flagship of the University of Maryland Medical System, our Magnet®-designated facility is a nationally recognized academic medical center located in downtown Baltimore near the Inner Harbor and Camden Yards. Join a team where talent and innovation come together to advance patient care and make a real difference in the lives of those we serve.

About the Role As the Director of Facilities Operations, you will lead and manage the operations and maintenance of UMMC facilities across both the University and Midtown campuses. Reporting to the UMMC SVP of Operations, you will play a critical role in ensuring a safe, efficient, and well-maintained environment that supports the delivery of exceptional patient care. This is a highly visible leadership role with broad operational and financial accountability across both campuses.

Key Responsibilities

• Ensure the reliability and continuous operation of all critical and normal electrical and mechanical systems throughout the institution
• Test, evaluate, and maintain all systems through effective use of staff and contracted resources
• Implement and maintain a comprehensive Plant Maintenance program that reduces risk and minimizes corrective maintenance costs
• Identify and maintain a Life Cycle Management plan for all systems, including cost evaluations of repair versus replacement
• Plan, organize, and direct a building maintenance program across both campuses to ensure timely repairs, code compliance, and a safe and comfortable environment
• Develop and oversee a computer-based work order management system, establishing priorities to ensure efficient completion of work
• Manage and administer maintenance and repair contracts, as well as engineering and architectural consultant agreements
• Monitor applicable standards and regulations including TJC, Life Safety, Fire and Building Codes, ASHRAE, and state and local requirements
• Oversee utilities management, including steam, HVAC, water, electrical, fire protection, communications, and medical gas systems
• Forecast utility needs, manage consumption, and develop plans for increasing capacity as needed
• Coordinate and direct all repairs during electrical or mechanical emergencies, maintaining communication with affected departments
• Manage minor capital repair projects and coordinate project outages while maintaining critical system operations
• Serve as a member of the capital asset planning group, operations scheduling and coordination group, and Environment of Care Committee
• Develop and administer operating budgets for capital repairs, plant management, and utilities; monitor and analyze budgetary variances
• Oversee and coordinate departmental staff in accordance with HR policies; manage hiring, training, evaluation, and performance reviews
• Work directly with unions to resolve issues and participate in contract negotiations
• Develop and maintain a customer satisfaction measurement process and use results for continuous improvement
• Lead the Fire Safety and Utilities Management program in adherence with TJC Environment of Care standards
• Direct the risk management program across both UMMC campuses, identifying system risks and implementing training standards
• Support minority business enterprise participation and development in UMMS construction projects
• Assist other divisions with development and maintenance of design and construction quality standards
  
  

What We're Looking For

• Proven leadership experience in healthcare facilities management or a similarly complex operational environment
• Strong knowledge of regulatory requirements including TJC, Life Safety, ASHRAE, OSHA, and applicable local, state, and federal building codes
• Experience managing budgets, capital projects, and multi-site operations
• Familiarity with utilities management, preventive maintenance programs, and life cycle planning
• Excellent communication, problem-solving, and organizational skills
• Experience working with unions is a plus
• A commitment to safety, operational excellence, and delivering an exceptional environment for patients, staff, and visitors
  
  

Work Experience

Education and Experience

• Bachelor’s Degree in electrical or mechanical engineering or a related field from an accredited college or university or an equivalent combination of education and experience is required. Current registration as a professional engineer is preferred.
• Accredited by American Hospital Associations as a Certified Hospital Facility Manager (CHFM) or fifteen years experience in facilities plant and/or facilities maintenance operations.
• Ten years supervising skill tradespersons and design professionals; Five years in plant and/or maintenance, facilities management, and or facilities construction management leadership in hospital or bio-medical research facility organizations.
  
  

Knowledge, Skills And Abilities

• Comprehensive knowledge of federal, state and local electrical, mechanical standards, codes, designs and regulations pertinent to the hospital environment. Knowledge of mechanical engineering systems and equipment, such as, fire suppression systems, HVAC, mechanical and electrical components is required.
• Proficient knowledge of TJC, local, state, federal codes, building codes, industry standards in mechanical, electrical, life safety and fire protection engineering fields.
• Expert understanding of environmental sustainability, energy and resource management and conservation strategies and how they are implemented into capital facilities and operations.
• General knowledge of Computer Automated Design (CAD). Demonstrated knowledge of microcomputer applications, including word processing, graphics, spreadsheets, and data management.
• A high level of proficiency and demonstrated effectiveness in problem solving and implementing new programs related to increased departmental and organizational operating efficiency is required. Effective interpersonal skills are needed to manage multi-trade teams.
• Highly effective verbal and written communication skills are required to work successfully with a diverse group of staff at all levels within the organization, including executive management and the Board of Directors.