FPI Corporate Associate Director Practice Operations- On-site

Essential Functions

Strategic & Administrative Support

Provides leaders with analytical insight to advance FPI’s strategic and operational priorities. Partners across disciplines to translate strategy into actionable initiatives that improve access, efficiency, and patient experience.

• Partners with the Senior Director to advance enterprise-wide initiatives, including scheduling standardization, access optimization, and operational workflow alignment.
• Leads key strategic initiatives that advance FPI’s ambulatory expansion, development of community-based health sites, and patient experience priorities.
• Collaborates with analytics, finance, and IT to develop dashboards and reports that inform data-driven operational decisions.
• Prepares strategic presentations, business analyses, and recommendations for executive and board-level review.
• Identifies and recommends topics for policy and procedure development to support operational consistency and compliance across FPI practices.
  

Operational Leadership & Practice Management

Ensures efficient, high-quality practice operations that support staff, providers, and patients. Leads improvement efforts, maintains compliance, and fosters a culture of accountability and service excellence.

• Oversees daily operations at the Upper Chesapeake practice, ensuring alignment with FPI policies, quality standards, and performance goals.
• Drives improvement across key metrics including access, productivity, expense management, and patient experience.
• Partners with providers and clinical leaders to optimize patient flow, resource utilization, and care delivery.
• Ensures compliance with FPI, UMMS, and regulatory requirements (HIPAA, CMS, safety, infection control).
• Leads service recovery and patient communication strategies to promote satisfaction and trust.
• Recruits, develops, and evaluates staff; ensures clear expectations, ongoing feedback, and competency validation.
• Implements operational goals, policies, and continuous improvement initiatives consistent with departmental and organizational priorities.
• Fosters a culture of accountability, teamwork, fiscal responsibility, and innovation.
• Completes mandatory employee health, workers compensation, HR processes, and other training and requirements in required time frame to ensure compliance with all FPI rules and regulations.
  

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.

Knowledge/Skills/Abilities

• Knowledge of ongoing, hospital, practice management and health care trends, health care legislation, and regulatory standards.
• Knowledge of organizational fiduciary, budgetary, and financial methods and practices.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources is required to perform the essential functions described.
• Knowledge of contracts.
• Ability to make operational and management decisions in response to changing conditions and in emergencies.
• Ability to communicate effectively both verbally and in writing.
• Ability to delegate, direct, counsel and evaluate employee work and performance.
• Ability to establish and maintain effective working relationships with all levels of personnel within FPI, School of Medicine and University of Maryland Medical System.
• Ability to present financial/budgetary information to numerous audiences.
• Ability to develop operational and information systems related to department management.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
  

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• Bachelor’s degree in Business, Healthcare Administration, or related field required; Master’s preferred.
• Minimum 5 years progressive experience in ambulatory practice operations, practice management, or healthcare administration.
• Experience supporting or leading multi-site clinic operations preferred.
• Strong background in analyzing performance metrics, managing budgets, and improving operational workflows
  
  

Total Rewards

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.