What are the responsibilities and job description for the Retriever CARE Coordinator position at University of Maryland Baltimore County?
Reporting to the Assistant Director of Retriever CARE, the Retriever CARE Coordinator provides goal-oriented, strengths-based assessment, intervention, and coordination of services to students experiencing academic, personal, or medical difficulties. Working alongside UMBC’s Retriever CARE team, this position facilitates an institutional response to students in distress by delivering targeted interventions and linking students to needed campus and community resources. https://retrieversupport.umbc.edu/retriever-care/about/
UMBC offers competitive compensation. This role starts at $63,000 and has over 4 weeks of vacation for regular full-time roles. Tuition remission is also available. A hybrid telework schedule may be available.
Responsibilities:
Care Coordination:
- Deliver direct care to students referred for behaviors of concern, including threats of harm to self or others, disruptions to academic study due to mental health crises, conflict resolution and other personal challenges.
- Conduct initial assessments and develop individualized care plans in collaboration with students and relevant stakeholders.
- Monitor student progress and provide ongoing support and follow-up as needed.
- Facilitate connections to appropriate resources both on- and off-campus.
- Utilize the NABITA Risk Rubric to triage mental health concerns and assess potential threats to the campus community.
Student Support and Advocacy:
- Serve as a liaison between students, Residential Life, Academic Success Center, Office of Equity and Civil Rights, Retriever Integrated Health, academic advisors and other campus resources to coordinate effective support services.
- Facilitate referrals to appropriate campus and community resources based on student needs.
Required Minimum Qualifications:
Education: Bachelor’s degree in Social Work, Counseling, Higher Education Administration, Public Health, or related field.
Experience: Three years of direct experience managing behavioral and/or mental health concerns and demonstrated ability to support individuals in crisis. Exceptional judgment, discretion, and ability to manage complex, sensitive situations.
Preferred Qualifications:
Education: Master’s degree in Social Work, Counseling, Higher Education Administration, Public Health, or related field.
Experience in the higher education environment or knowledge of student development theory
Certifications:
- Mental Health First Aid Trainer
- NABITA Certifications
- Risk Rubric
- BIT Standards and Best Practices Revised January 2026
- Case Management Standards
- Screening Tool for Risk Assessment and Narrative Assessment (STRAND)
- Structured Interview for Violence Risk Assessment (SIVRA)
- Non-Clinical Assessment of Suicide
Salary: $63,000 - $71,000 depending on qualifications and experience.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Apply on our website: https://listings.umbc.edu/cw/en-us/job/495399/retriever-care-coordinator
Salary : $63,000 - $71,000