Community Outreach Worker I-West Baltimore RICH

The University of Maryland, Baltimore School of Nursing is seeking a Community Outreach Worker I (Contractual). Reporting to the Community Outreach Worker Supervisor and/or their designee affiliated with the University of Maryland School of Nursing, the Community Outreach Worker (COW) is responsible for helping patients/clients navigate and access services. The COW will refer the patients/clients as needed to other members of the West Baltimore RICH Collaborative team for follow up with social and economic issues and increase awareness and need for health prevention related to hypertension and social isolation. This position also participates in outreach and health screening activities organized by the West Baltimore RICH Collaborative.

Community outreach workers may be assigned to RICH partners sites and work with a site coordinator under a Professional Services Agreement between partner site and UMSON as a leased employee. Contacts and interactions vary and may involve multiple constituencies such as direct interaction with the West Baltimore RICH executive management, community organizers, the general public, patients, physicians, colleagues, assigned staff, vendors, contractors and consultants for the purpose of providing and exchanging information.

Essential Functions:

• Establishes a supportive relationship with patients/clients and their families to encourage their active engagement in their health care.
• Assists with scheduling appointments as needed and makes home visits when appropriate, resources are available and as directed by the supervisor.
• Collaborates with care team or the community-based organization team to help clients understand care plans and self-care management goals while trying to reduce cultural and socio-economic barriers between patients, families and health care entities, and community-based organizations.
• Provides timely communication to the Community Outreach Supervisor and/or field site designee to report patient/client issues to ensure coordination of care and appropriate referrals to other members of the care team.
• Conducts eligibility determination, enrollment, and follow-up with uninsured patients. Assists patients with completing applications and registration forms.
• Participates in focused outreach and community health screenings and promotes services and programs within the West Baltimore RICH Collaborative.
• Community Outreach Workers will be expected to engage in community-based events which occasionally occur in the evening hours and on Saturdays.
• Provides referrals for community services as appropriate and in consultation with the care team.
• Provides accurate and timely documentation and reports in compliance with UMB (University of Maryland, Baltimore) partner site and West Baltimore RICH Collaborative policies and procedures.
• Assists patients in securing transportation to appointments.
• COWs are prohibited from transporting patients.
• Other duties as assigned.

Qualifications

Education : High School Diploma

Experience: Previous job experience in health care or social services

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Knowledge of the UMB, West Baltimore RICH Collaborative and practice-site operations, operating principles, guidelines and bylaws. Excellent leadership, customer service, organizational and presentation skills as well as the ability to effectively communicate the West Baltimore RICH Collaborative vision, and motivate others to achieve it organizationally, departmentally, and personally/professionally. Ability to communicate effectively (verbally and in writing). Ability to plan and organize work initiatives to successfully accomplish center/organizational goals and objectives. Ability to multi-task, prioritize and delegate as appropriate. Strong analytical, problem solving and interpersonal skills. Ability to identify, develop and implement short/long-term strategic goals and objectives. Ability to develop and maintain customer relationships; influence, build credibility and trust. Ability to think critically as well as apply critical thinking skills. Ability to advocate for patients/clients.

Physical Demands

Must have the use of sensory skills to effectively communicate and interact with other employees and the public.

Ability to effectively use and operate office related equipment, such as, but not limited to personal computer, calculator, copier, and fax machine.

Ability to lift, carry, push or pull heavy objects upwards of 75lbs as well as squat, walk, climb, bend, crouch, stoop, kneel, stand, grasp, reach, pull and repetitive motions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is typically performed in an office setting or a variety of environments and conditions including work from home, confined spaces, indoor/outdoor, and other circumstances that include increased physical risk and exposure to adverse environmental conditions. Traveling is required.

Rate of Pay: $19.33/ hour

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact HRDiversity@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.