What are the responsibilities and job description for the Medical Receptionist, Outpatient Center, Days position at University of Louisville Physicians?
Primary Location: UofL Phys Outpatient Address: 401 E. Chestnut St. Louisville, KY 40202 Shift: First Shift (United States of America) Job Description Summary: The medical receptionist is responsible for answering incoming calls, scheduling appointments as well as updating patient demographics, maintain bump list, schedule for each division, page MD’s with hospital consults, obtain medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care. Job Description: Essential Functions: Welcomes patients and visitors by greeting warmly and answering or referring inquiries Utilizes Centricity Business Practice Management System, registers patients according to standard procedures Ensures availability of treatment information by filing and retrieving patient records Schedules appointments for patients Scans and files administrative and medical information in patient’s medical record Makes appointment reminder calls to patients with upcoming appointments Maintains forms and office supplies required for call center activities Participates in staff and educational meetings Maintains operations by following policies and procedures; reporting needed changes Contributes to team effort to assure excellent patient care and service Other Functions: Responds to customer’s needs in a way that demonstrates the care, courtesy and respect they deserve. Provides our customers with prompt service Listens attentively to customers in order to fully understand their needs The messages to customers and team members should be delivered with courtesy, clarity and care. We communicate pertinent clinical/work status information to employer and other team members as assigned Interacts effectively and in a supportive manner with persons of all backgrounds Respects and maintains privacy and dignity of patients; assures patient confidentiality at all times Provides efficient and professional telephone services Maintains compliance with all company policies, procedures and standards of conduct Complies with HIPAA privacy and security requirements to maintain confidentiality at all times Performs other duties as assigned Additional Job Description: UofL Health is a fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, nearly 200 physician practice locations and more than 1,000 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care. Please login into Workday and search for Job Hub.
