What are the responsibilities and job description for the Account Executive, Ticket Sales & Retention position at University of Louisville Athletics?
Job Summary:
The Account Executive, Ticket Sales & Retention is a dynamic and results-driven professional responsible for both acquiring new ticketing clients and retaining existing season ticket members. This role blends proactive outbound sales with high-touch account management to maximize ticket revenue and fan satisfaction for both football and men's basketball season tickets.
This individual will build strong relationships through consistent, personalized service, while also driving new business through pipeline outreach, prospecting and referrals. The Account Executive is expected to meet or exceed individual sales and retention goals while providing a best-in-class experience for all clients.
Essential Duties and Responsibilities:
· Drive new business and renewals for football and men’s basketball full season ticket packages.
· Execute sales calls of all potential customers through provided leads, prospecting, cold calling, and referrals from current customers.
· Up-sell and cross-sell to existing clients to drive incremental revenue.
· Manage a personal portfolio of approximately 1,000 season ticket members, serving as their primary contact and ensuring a high level of personalized service and timely response to all inquiries.
· Handle all service-related matters, including ticket exchanges, payment plans, app troubleshooting, and customer account updates.
· Build and maintain strong relationships through proactive communication, in-seat visits, and event touchpoints to enhance satisfaction and loyalty.
· Participate and contribute to daily or weekly sales team meetings and training sessions.
· Make an average of 50 contacts per day by phone call, email, and face-to-face meetings.
· Consistently meet or exceed monthly and annual sales, renewal, and outreach goals.
· Represent the ticket sales team at home Football and Men’s Basketball games and other season ticket member events.
· Incorporate CRM, prospecting, and touchpoint tracking software into daily workflows to maintain accurate and timely records of client interactions, sales activities, outreach efforts, and lead progression.
Minimum Requirements:
· Bachelor's degree and one year of related work experience with a proven track record of high-level sales success, or an equivalent combination.
Preferred Qualifications:
· Effective interpersonal, organizational, and communication skills including written and verbal; ability to present ideas clearly and concisely
· Ability to work in a fast-paced environment with a flexible schedule, including nights, weekends, and holidays. Must be able to attend and work all home Football and Men's Basketball games
· Working knowledge of Microsoft Office
· Working knowledge of Salesforce CRM database
· Experience using Ticketmaster, Archtics Ticketing System
Compensation will be commensurate to candidate experience.