The Underground - Part Time Supervisor

Why You'll Love Working Here

At KU Dining, our mission is to create an unparalleled dining experience for our guests, foster a culture of excellence among our well-trained and empowered staff, and provide inviting spaces that reflect the warmth of the KU community. We strive to set a standard where every meal becomes a highlight of the KU experience.

The Underground is one of KU Dining's vibrant retail dining locations, serving students, faculty, staff, and campus visitors in a fast-paced, customer-focused environment. As a supervisor, you'll help lead daily operations, support your team, and ensure every guest receives friendly service and quality food.

Part-time positions offer flexible scheduling designed to support work-life balance while providing valuable hands-on leadership experience. You'll develop supervisory skills, gain experience in food service operations, and have opportunities to grow within KU Dining.

Pay Rate

The anticipated pay for this position starts at $15.10. The final rate will be determined based on qualifications, experience, education, and years within the job or industry.

Schedule

This is a part-time position. Operating Hours: Monday through Friday; 10:00 a.m. – 3:00 p.m.

What We’re Looking For

As the Dining Supervisor at The Underground, you will oversee daily operations, ensuring exceptional guest service, food quality, and operational excellence. You will provide frontline leadership by supervising team members, supporting food production and service, maintaining departmental standards, and assisting with opening and closing responsibilities. This position also serves as the manager on duty during assigned shifts when leadership is not present.

What You’ll Do

1. Supervise and coordinate daily operations at The Underground, ensuring efficient service, food quality, cleanliness, and guest satisfaction.
2. Lead, coach, train, and provide daily direction to full-time and part-time employees while fostering a positive and collaborative team environment.
3. Assign workstations, monitor employee performance, and provide ongoing coaching and performance feedback.
4. Assist with food production, merchandising, inventory management, receiving, cash handling, and cost control initiatives.
5. Ensure all food is prepared, displayed, and served in accordance with KU Dining standards, recipes, and food safety requirements.
6. Maintain compliance with SERV Safe standards, HACCP procedures, sanitation requirements, and all applicable health and safety regulations.
7. Maintain clean, organized, and safe dining, production, service, and storage areas while ensuring the facility maintains an inviting appearance.
8. Resolve guest concerns professionally, collect customer feedback, and communicate operational, equipment, and maintenance needs to leadership.
9. Open and close the operation following established procedures and assume operational responsibility during assigned shifts in the absence of the Manager.
10. Enforce departmental policies and procedures and perform other duties as assigned.

Duties & Responsibilities of All KU Memorial Union Positions

1. Adhere to University and KU Memorial Union policies and procedures.
2. Demonstrate the organization's core values and apply the seven Team Principles in your role by aligning your work with our Lines of Effort: Our People, Engaging Programs, Outstanding Service, Collaborative Partnerships, Inviting Spaces, and Budget Management.
3. Support the KU Memorial Unions End State as described by the Executive Director, and work to achieve and uphold the department's mission and core values: community, dignity, empowerment, excellence, innovation, and safety.
4. Follow the 7 Team Principles: competence, creating a cohesive team through mutual trust, creating shared understanding, setting clear leader intent, written/verbal communication, disciplined initiative, and risk management.
5. Demonstrate a positive, solution-oriented attitude in performing job responsibilities and collaborating with colleagues to foster a respectful and productive work environment.
6. Always exhibit professional decorum while representing the KU Memorial Unions and the University, including routine events and meetings that occur outside of the office, around campus, and in the community.

What’s Required to Be Considered

• High school diploma or GED equivalent.
• Previous food service experience in a fast-paced, high-volume environment.
• Supervisory experience with the ability to effectively manage and motivate staff.
• Prior customer service experience.

• SERV Safe certification preferred.

Physical Requirements

This position requires above-average physical activity, including stooping, bending, extensive walking, standing for long periods, and lifting up to 40 pounds. Must be able to work in a commercial kitchen and active serving environment while following all safety and sanitation guidelines.

Ready to Apply?

Apply online at www.union.ku.edu/jobs and include your resume and cover letter.

Employment with the Union Corporation is contingent upon satisfactory completion of a background check before starting work.

Questions? Reach out to unionhr@ku.edu for assistance

Salary : $15