Baby Talk Statewide Family Support Advocate

Department

SOM Wichita Pediatrics

Pediatrics - Baby Talk

Position Title

Baby Talk Statewide Family Support Advocate

Job Family Group

Professional Staff

Job Description Summary

The Baby Talk Family Support Advocate will provide support for the Baby Talk community collaborative prenatal education program. The Baby Talk Family Support Advocate is at the heart of our program, taking care of everything from building relationships with clinical sites to facilitating engaging virtual and in-person classes. Our mission is to empower birthing persons to advocate for themselves and their babies, improving birth outcomes and baby survival rates.

This position will assist pregnant persons attending Baby Talk classes from referral through six-week post-partum, ensuring they receive the support they need. The Family Support Advocate will collaborate with other maternal child health programs and address social determinants of health to create a holistic support system. This position will create positive experiences for our participants, proactively engage with families to overcome barriers, and connect them with valuable community resources.

This position will pay $21.63 an hour.

Job Description

Job Duties:

Program Support

• Serve as the liaison between the partnering sites, volunteers, clients, the Program Director and the Baby Talk team.
• Call, track, and follow-up on referrals received through the website and community partners.
• Facilitate class logistics for both in person and virtual classes.
• Create client profile and collect necessary intake forms in the electronic data system (e.g. Nightengale Notes) or in-person
• Schedule clients to each class in the electronic data system
• Monitor client attendance to ensure completion
• Provide communication to clients, educators and those involved in classes regarding the schedule
• Monitor supplies and needed materials (maintaining inventory) at class locations including client paperwork, class materials, educational support materials, and updated resource brochures and handouts
• Use the standardized reminder systems for all participants (e.g. text messages, reminder calls, Teletask reminders).
• Provide consistent communication to the Baby Talk instructors and Baby Talk administrative team to share updates related to the program and ensure issues are addressed and progress is made.
• Remain up to date on community resources and services provided to facilitate meeting Baby Talk participants’ needs outside of what the program provides.
• Maintain a set schedule of hours at clinical locations to foster relationships and provide program-related support.
• Provide backup and assistance for Sedgwick County and statewide Baby Talk classes and participants assigned to other staff members.
• Proactively promote the Baby Talk program within partner sites and to other community organizations.
• Engage in program outreach activities.
• Support special projects to improve maternal and infant health including promoting research opportunities to program participants.
  

Case Management

• Identify and work with clients to resolve barriers to program participation.
• Follow up with clients with positive screening results.
• Identify client needs outside of the scope of the Baby Talk program.
• Coordinate connections to other programs to meet the needs of the clients, including:
• Referring through established partnerships with area programs.
• Ensuring follow-through with enrollment, participation as needed.
• Provide assistance to navigate through various systems related to access to services.
• Identify barriers and assist clients in strategizing to overcome these obstacles (e.g., transportation, childcare).
• Establish, facilitate, and follow-up on client referrals to other community/clinic programs.
• Report issues outside of scope to Program Manager.
  
  

Data Collection and Entry

• Obtain necessary authorizations and consent from clients.
• Collect initial, completion and birth outcomes or other required program data directly from clients.
• Enter data relative to the program from all sites.
  
  

Administrative and Grant Support

• Attend bi-weekly CRIBS program and Baby Talk staff meetings
• Assemble class binders and ensure adequate supplies and materials are available for participants
• Attend Baby Talk site meetings and assisting with scheduling
• Attend all KDHE required trainings, webinars and conferences
• Assist with the completion of quarterly grant update reports and annual grant applications
• Participate in collaborative work with other state-wide sites, including attendance at relevant conferences, trainings and workshops
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Work Environment

• This position is in-person with no remote work option.
• Reliable transportation and some evening availability required.
• Occasional weekend availability required 2-3 times a year to support the program.
• Office is primarily located at Wesley Medical Center in the Wesley Medical Arts Tower. If assigned to a partnering clinic, the position will include scheduled time at that location.
  
  

Required Qualifications

Education: High school diploma/GED

Work Experience: Experience with databases, email, the internet, Zoom, Teams, Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications

Education: Bachelor’s degree in health, social work, psychology or related field.

Work Experience

• Two (2) years’ experience working in one of the following areas: with community-based programs, heath care systems, health departments, or clinics.
• Experience with maternal infant health and other support resources available in the community.
• Experience scheduling and coordinating appointments, classes, or services while managing multiple priorities and deadlines.
• Experience with data collection and entry.
• Experience working with the KanCare system and/or the uninsured population.
• Experience with the Integrated Referral and Intake System (IRIS) and/or Nightengale Notes.
  
  

Languages: Bilingual in Spanish.

Skills

• Customer service
• Communication
• Problem-solving
• Confidentiality
• Organization
• Multi-tasking
• Time management
• Detail oriented
• Computer skills
  
  

Required Documents

• Resume
• Cover Letter
  
  

Comprehensive Benefits Package

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html

Employee Type

Regular

Time Type

Full time

Rate Type

Hourly

Compensation Statement

The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.

Pay Range

$21.63 - $29.18

Minimum

$21.63

Midpoint

$25.43

Maximum

$29.18