What are the responsibilities and job description for the Customer Service Specialist - Office of Sponsored Programs position at University of Illinois?
The Customer Service Specialist in the Office of Sponsored Programs (Pre-Award) is responsible for maintaining communications for Grants and Contracts, including data entry into UIeRA, ORS Web, and Kuali Coeus. Complete and execute the documents, and send congratulatory correspondence.
Duties & Responsibilities:
- Enters data in UIeRA, ORS Web, and Kuali Coeus. Provides communication compliance, supporting checks and balances for Quality Assurance.
- Provides administrative and clerical support to pre-award contract negotiators.
- Process correspondence for negotiators, including contracts, letters, memos, and award notices.
- Assists in the contract and grant proposal routing and review process, which includes assigning a number, routing for signatures, typing, and packaging for specialized mailing and daily filing.
- Assists faculty and other research staff by screening questions and referring individuals to appropriate staff within the Office of Sponsored Programs.
- Responsible for ascertaining the appropriate information from the individuals coming into the department in order to adequately assess their needs and provide them with the necessary information.
- Perform other related duties and participate in special projects as assigned.