What are the responsibilities and job description for the Customer Service Representative position at University of Illinois Chicago?
Customer Service Representative
Customer Service Representative
Hiring Department: Division of Specialized Care for Children (LCDA)
Location: Springfield, IL USA
Requisition ID: 1042177
FTE: 1
Work Schedule: 8:AM-4:30PM
Shift: Days
# of Positions: 1
Workplace Type: On-Site
Posting Close Date: 9/10/2026
Salary Range (commensurate with experience): $40,462.00 - 44,265.00
About the University of Illinois Chicago
UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.
Position Summary
The primary responsibility of this position is answering phones to assist DSCC families of children who are medically fragile, as well as maintaining a presence at the front desk of our Central Administrative Office. This position will also provide critical backup for other essential daily operations, including mail processing, translation coordination, vehicle reservations and maintenance, and general administrative duties.
Duties & Responsibilities
Minimum Qualifications
- High school diploma or equivalent.
- Any one or combination totaling three (3) years (36 months) from the following categories:
- college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's degree (120 semester hours) equals three (3) years (36 months)
- responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
- college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
Preferred Qualifications
1. Customer service - Public Relations
2. Grammar
3. Clerical
4. Reading Comprehension
5. Time Management - Scheduling
6. Communication Skills
7. Information Technology Skills
To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.
Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
To apply, visit https://apptrkr.com/9795054"">https://uic.csod.com/ux/ats/careersite/1/home/requisition/20770?c=uic
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The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
The University of Illinois Chicago is an affirmative action, equal opportunity
institution/employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation, gender identity, veteran or disability status, height, weight, or marital status in employment or the provision of services.
Salary : $40,462 - $44,265