Endpoint & Technology Support Manager, UI Foundation

Posting Number: SP005336P

Division/College: University Foundation

Department: Foundation Services

Location: Moscow

Posting Context Statement

The Endpoint & Technology Support Manager supports the University of Idaho Foundation’s technology ecosystem, with a primary focus on end-user experience and endpoint services. The role is housed within Foundation Information Technology and serves as the front-line technology partner for Foundation staff, ensuring reliable, secure, and well-managed devices and workplace tools.

The position works closely with Foundation teams, service providers, and university partners to deliver, support, and continuously improve technology services across the Foundation.

Position Overview

The Endpoint & Technology Support Manager is responsible for delivering high-quality end-user support while managing endpoint platforms and device services across the Foundation.

This role serves as the primary point of contact for user-facing technology needs, resolving incidents and service requests while maintaining ownership of endpoint management platforms such as Intune and related device configuration, compliance, and patching systems.

The position applies strong technical and customer service skills to troubleshoot issues, support users, and ensure devices are secure, standardized, and operating effectively. In addition to day-to-day support, the role identifies recurring issues and operational inefficiencies, partnering with the Foundation Services teams to inform continuous service improvements.

The Endpoint & Technology Support Manager operates with a high degree of independence, balancing immediate support needs with longer-term improvements to device management, support and operational processes, and overall user experience.

Duties May Include

• Serve as the primary point of contact for end-user technology support, resolving incidents and fulfilling service requests
• Manage and maintain endpoint platforms (e.g., Intune, device configuration, patching, compliance policies)
• Provision, configure, and support user devices across their lifecycle (onboarding through retirement)
• Troubleshoot hardware, software, access, and connectivity issues across a range of systems
• Troubleshoot and support a range of endpoint technologies, including user devices, conferencing systems, printing services, and related peripherals
• Maintain clear communication with users on request status and resolution
• Identify recurring issues and partner with product teams to improve services and workflows
• Develop and maintain internal documentation and user-facing knowledge resources
• Coordinate with internal IT roles and external vendors as needed to resolve issues
• Other duties as assigned
  
  

Required Experience

• Five or more years in an information technology role with a strong focus on end-user support, or combination of a Bachelor’s Degree in an Information Technology field and one or more years in an information technology role with a strong focus on end-user support
• Experience managing endpoint platforms (e.g., Intune, SCCM, Jamf, or similar)
• Experience supporting modern workplace technologies (e.g., identity/Entra, M365, collaboration tools)
• Experience troubleshooting across hardware, operating systems, and applications
• Ability to communicate effectively with both technical and non-technical users
  
  

Required Education

• High School Diploma or equivalent
  
  

Required Other

• None
  
  

Additional Preferred

• Bachelor’s degree in Information Technology or related field
• Demonstrated experience in the following technical areas:
• Microsoft Intune, Autopilot, and Entra
• Scripting or automation (e.g., PowerShell, GraphAPI)

Experience in a small team or highly autonomous environmentStrong organizational skills and ability to manage competing prioritiesExperience with project management methodologies and tools (e.g., Agile, Azure DevOps)Demonstrated ability to improve processes and user experience over timeUnderstanding of the relationships between ERP, CRM, CMS, ITSM, third-party solutions, relational databases, data warehouses, and cloud servicesExperience supporting technology in higher education or nonprofit/foundation environments

Physical Requirements & Working Conditions

• None
  
  

Degree Requirement

Listed degree qualification is required at time of hire

FLSA Status: Exempt

Employee Category: Exempt

Pay Range: $80,000 or higher, commensurate with experience

Type of Appointment: Fiscal Year

Fte

1

Full Time/Part Time: Full Time

Funding

A visa sponsorship is available for the position listed in this vacancy: No

Posting Date: 06/23/2026

Closing Date

Open Until Filled: Yes

Special Instructions To Applicants

This in-person position is based in Moscow, Idaho and not offering Visa sponsorship.

To receive first consideration, please submit a letter of qualification and current resume no later than July 14th.

In your letter of qualifications ( human-resources-letter-of-qualification-template.docx ) using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align.

If you would like to see the full job description, please contact Christy Day at cday@uidaho.edu.

Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources

Background Check Statement

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, visit https://uidaho.peopleadmin.com/postings/51912

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.

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