Business Process Optimization Director

Department: Enterprise Systems Salary: $130,000

Description

Reporting directly to Asst VP, Budget and Analysis, The Dir, Business Process Optimization provides integration leadership and identifies inter-relationships and dependencies within and across university processes. Oversee the in-depth analysis of existing workflows, engineers, organizes, and prioritize changes to business operations. Work with the business to develop and implement high-level and detailed key performance indicators.

• Designs & executes Business Process Optimization (BPO) methodologies to analyze and identify opportunities to improve processes, practices, and procedures, and maximize efficiencies and utilization.
• Engages and organizes subject matter experts and cross-functional groups to collect inputs on existing business operations.
• Collaborate with cross-functional team members to understand processes, root causes, and outcomes to provide analysis and preparation of recommendations that will drive greater productivity, reduce waste, and/or eliminate duplication.
• Establishes processes and tools used to collect and measure relevant data, identify key performance indicators (KPI), and other metrics for evaluating the efficiency of process improvements and produce a data-driven analysis of critical functions.
• Partners with business leaders to drive enhanced customer outcomes and financial performance through improvements to current-state business operations and long-term redesign of business value deliverables.
• Promotes broad, cross-functional understanding of existing business capabilities, to help the organization leverage current capabilities.
• Identifies, recommends, and lead implementations of new processes, technologies, and systems or modifications to improve and streamline organizational processes.
• Introduces new business processes to the organization and produces documentation, tools, and training to support adoption.
• Supports process assessment by extracting and transforming information obtainable from enterprise databases and Enterprise Resource Planning (ERP) platforms and environments.
• Assesses process performance in complex technical environments, involving linkages between financial, staffing, and other support processes, operational processes, and outcomes.
• Develops realistic and practical implementation plans, supported by change management plans that help guide organizations through the difficulties of proposed transformations toward the newly reengineered business processes.
• Serves as process improvement consultant throughout implementation projects to progress enactment of envisioned innovations/improvements.
• Performs other duties as assigned.
  
  

MQ: Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical, or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4-year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.

Requires a minimum of seven (7) years of directly job-related experience. Preferred: Previous experience working in Higher Education or Non-Profit Organizations.

• Department is willing to accept experience in lieu of education.
  
  

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.