Clarke Middle Health Center Student Administrative Assistant

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

The University of Georgia School of Medicine was founded in 2024 and received preliminary accreditation in 2026.

The establishment of a new public medical school at UGA comes as the state faces a significant shortage of medical professionals. The population of Georgia, the nation's eighth-largest state, has surged to approximately 11 million residents, straining existing medical infrastructure and resulting in longer wait times for appointments and reduced access to care. Georgia currently ranks 39th in the nation for the number of active patient care physicians per capita and 41st for the number of public medical students per capita.

As a top-20 public university with a thriving research enterprise and vast public service network, the University of Georgia is well-positioned to produce more highly trained physicians, alleviate physician shortages, and improve the state's ability to provide quality health care for its citizens.

The School of Medicine is located on UGA's Health Sciences Campus in Athens. In its inaugural year, the UGA School of Medicine will enroll 60 students per class, but a new $100 million medical school building will enable the UGA School of Medicine to grow to 120 students per class in the future.

16-20 hours a week.

The application packet should include a current resume, and contact information for three professional references (who will not be contacted without further correspondence with the applicant).

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

* Greet and check patients in and out in a courteous and professional manner

* Manage front desk queues and phone lines, ensuring calls are answered promptly and routed appropriately

* Schedule, confirm, and manage patient appointments within EMR.

* Send appointment reminders via phone, text, or patient portal and track no-show and cancellation rates.

* Verify and update patient demographics, consent forms, and insurance eligibility prior to visits; follow up with patients to resolve any outstanding issues.

* Maintain accurate and up-to-date patient records within the Athena EMR system

* Respond to patient requests via phone, email, and patient portal (scheduling, general inquiries).

* Triage urgent or sensitive requests and escalate to the appropriate clinical staff as needed.

* Perform general office duties including scanning, faxing, filing, copying, and maintaining a clean and welcoming front office environment.

* Send correspondence, referral letters, and faxes on behalf of clinicians as requested.

* Communicate and coordinate with Clarke County School District (CCSD) staff in a timely and professional manner, serving as a reliable point of contact for school-based administrative needs.

* As needed, assist with administrative duties of mobile sites including volunteer scheduling and reminder calls.

* Other administrative duties as assigned.

Clinician Support

* Assist clinicians with administrative questions and tasks to support efficient patient care delivery

* Coordinate with clinical staff regarding patient follow-up needs and scheduling adjustments

* Help maintain a professional, organized, and supportive working environment

* Assist nursing staff with other duties as assigned

Professionalism

* De-escalation skills - ability to manage frustrated or distressed patients calmly

* Cultural humility and sensitivity when working with various patient populations

Dependable and punctual with a strong attendance record; this role is a critical coverage position within a limited-staff practice.