Online Community Manager

UF/IFAS Communications is seeking a talented and creative Online Community Manager to join our team. The Online Community Manager will lead the strategic development and daily operations of Blogs.IFAS, a vibrant and growing digital platform with over 800 contributors and 10 million annual page views. This role is responsible for fostering engagement, supporting contributors, analyzing performance metrics, and ensuring a consistent and accessible user experience across the community.

Online Moderator and Member Management

• Serve as moderator for Blogs.IFAS, actively engaging members to encourage participation and content creation.
• Coordinate the development and implementation of the user community.
• Identify and analyze engagement patterns and trends to inform strategy.
• Recruit and onboard subject matter experts.
• Provide training, coaching, and guidance to faculty, staff, and member leaders.
• Share best practices on accessibility and branding standards.

Analytics and Dashboards

• Analyze and interpret digital engagement data.
• Create and present reports and dashboards on website and blog activity.
• Monitor community demographics and member activity.
• Recommend strategies to improve engagement and utilization.
• Communicate performance metrics to administrative and member audiences.

Communications

• Manage digital campaigns, e-blasts, and newsletters.
• Compose clear and concise messages on complex topics for broad audiences.
• Troubleshoot technical issues and conduct quality assurance checks.
• Collaborate with the web team to ensure consistent design and functionality.
• Stay current with innovations in online community management.

Content Curation

• Collect, organize, edit, and publish content for UF/IFAS websites and blogs.
• Assist clients with basic website setup and content collection.
• Support users with event management and calendar postings.

Taxonomy

• Structure and classify community data using established taxonomy systems.