What are the responsibilities and job description for the Financial Specialist - Clinic | Urology - Medical Plaza | Part-Time | Days position at University of Florida Health?
Overview
To deliver excellent patient centered service in a medical office setting by scheduling patient appointments, collecting co-payments / pre-payments / other payments, reviewing patient balances, entering charges promptly and accurately, processing referrals, and maintaining a comfortable wait experience for patients based on practice protocols and UF Health Physicians policies and procedures. Greets patients professionally and provides a patient friendly point of entry and / or exit. May be required to float to other practices or flex time, as needed, for staffing.
Qualifications
Minimum Education and Experience Requirements:
- High school diploma or equivalent required.
- One year of experience in financial services, business operations, physician office settings, or customer service required.
- Two years of business, financial, or physician practice experience preferred.
- An associate degree or equivalent coursework may substitute for the one year of required experience.
Required Skills and Qualifications:
- Knowledge and experience verifying patient demographics and insurance information preferred.
- Strong customer service skills with excellent communication and telephone etiquette.
- Familiarity with CPT and diagnosis coding preferred.
- Ability to professionally collect patient payments and discuss financial responsibilities.
- Demonstrates initiative, accountability, and the ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills with the ability to work independently and collaboratively as part of a team.
- Ability to maintain accuracy, attention to detail, and professionalism when handling sensitive financial and patient information.
Licensure/Certification/Registration:
- None required.
Motor Vehicle Operator Designation:
- None required.