Manager, Patient Financial Services-HB Rev Cycle

Job Detail

• Job Title:

  Manager, Patient Financial Services-HB Rev Cycle

• Department:

  62043-Patient Financial Services - Admin

• Location:

  Farmington

• FTE%:

  1

• Shift

  1st

• Search #:

  2026-954

• Closing Date:

  05/20/2026

• Recruiter:

  O'Donnell, Lorin E.

Additional Links:

• This position is Benefit eligible; click here for an overview of available benefits
• This position is covered by the Man/Con Handbook; click here to review the current Handbook.

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.

At UConn Health, this position is responsible for managing the operations and staff of patient financial services, including planning, implementing, and overseeing all activities pertaining to assigned projects, daily operational needs, vendor management, process improvement, workflows, and data integrity.

To ensure candidates possess the skills and competencies essential for this role, the interview process will include an in - person skills - based assessment. All interviews for this position must be conducted on site, as this format allows us to accurately evaluate practical abilities, communication skills, and overall fit for the team. This skills-based assessment is designed to provide a fair and objective evaluation of each candidate's ability to perform core job functions and will help us identify individuals who can successfully meet the expectations of the position. Candidates will be informed of the assessment in interview and will have an opportunity to ask questions prior to completing it.

SUPERVISION RECEIVED:

Works under the supervision of an employee of higher grade.

SUPERVISION EXERCISED:

Manages PFS staff as assigned.

EXAMPLES OF DUTIES:

• Schedules, assigns, oversees, and reviews the work of staff; provides training and assistance, conducts performance evaluations; determines priorities and plans work;

• Establishes and maintains department procedures; develops or makes recommendations on the development of policies and standards;

• Develops plans and timelines, coordinates all business system needs, identifies best practices, implements efficient workflows, identifies risks, and applies solutions for assigned projects to optimize successful implementation and operations;

• Maintains documentation on projects, training, QA processes, reporting and interface logic;

• Manages 3rd party/vendor relationships and operations ensuring quality controls;

• Performs quality checks, upholds continual data integrity by documenting and administering quality assurance for file interfaces, resolves system related issues and ensures compliance of vendor contracts;

• Evaluates and implements action plans for continued operational improvement;

• Builds, facilitates, and maintains effective working relationships; serves as primary liaison and contact with staff, internal departments, agencies and vendors;

• Develops, implements, and evaluates departmental goals and productivity measures;

• Performs other related duties as required.

MINIMUM QUALIFICATIONS REQUIRED

KNOWLEDGE, SKILL AND ABILITY:

• Knowledge of revenue cycle, patient accounting, managed care and government payers, medical terminology and compliance.

• Considerable knowledge of relevant financial and accounting rules, state and federal laws, statutes, regulations, and internal policies and procedures.

• Knowledge of project and contract management, systems implementation, and operational workflow modeling.

• Technical skills with the ability to interpret reports and prepare summaries; proficiency with computer systems and Microsoft Office applications.

• Critical thinking skills with exceptional analytical and complex problem-solving ability.

• Excellent interpersonal and customer service skills; effective verbal and written communications skills.

• Organizational and time management skills; ability to work in a fast-paced environment under multiple pressures and deadlines.

• Supervisory ability to lead, manage, and mentor staff.

EXPERIENCE AND TRAINING:

General Experience:

Seven [7] years of progressive professional experience in patient financial services related functions in healthcare or healthcare finance industry which includes project management and vendor relations.

Special Experience:

At least two (2) years of the general experience must have been in a supervisory/managerial capacity.

Substitutions Allowed:

Bachelor's degree in Finance, Healthcare Administration, Business Administration, Health Science and Policy or a closely related field may be substituted for 4 years of the general experience.

PREFERRED QUALIFICATIONS:

• Minimum of four (4) years of Patient Financial Services experience in hospital billing and revenue cycle leadership, including oversight of the billing lifecycle, claim edits, AR follow - up, denial management and prevention, credit balances, cash posting, and variance reconciliation.

• Experience should include leading and developing a team of supervisors to ensure consistent performance and operational effectiveness across all billing and receivable functions.

• Knowledge of healthcare insurance reimbursements; payer billing rules/ policies, Medicare/Medicaid guidelines, and regulatory standards.

• Relevant experience monitoring, interpreting, and improving key performance indicators (KPIs) such as AR days, denial rates, clean claim rate, cash collections, and first-pass resolution rate.

• Ability to implement workflow enhancements and communicate effectively with senior leadership, operational teams, and clinical partners.

• Demonstrated ability as a manager to accurately analyze, summarize, monitor, and report out key performance outcomes, including AR days, denial overturn rates, clean claim rates, and overall billing performance with ability to translate these results for leadership.

• Extensive knowledge of EPIC slicer dicer, EPIC workbench, EPIC cubes

• Strong time management skills.

• Experience using dashboards, KPI reports, and payer performance analytics to monitor progress and implement corrective action.

• Strong leadership, collaboration across departments, and the ability to drive meaningful results

SCHEDULE: Full-time, 40 hours per week, Monday through Friday from 8:00 am to 5:00 pm.

This position is a hybrid role and will require on - site presence.