Temporary Senior Case Manager

Summary

Job Summary

The Student Outreach, Advocacy & Support (SOAS) team encourages applications for the Temporary Senior Case Manager role! This position reports to the Associate Director of SOAS and is responsible for handling a revolving caseload of high to low level referrals. The Senior Case Manager provides ongoing non-clinical case management support to students who are experiencing difficult life circumstances. In addition, this role serves as a primary resource for handling student issues related to crisis intervention and coordination with other CU-Boulder departments and facilitates communication to SOAS Leadership and CARE Team. This position also serves as peer leader providing case consultation to other case management staff as needed.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

Student Outreach, Advocacy & Support

Student Outreach, Advocacy, & Support works with students to reduce the adverse impact of challenging situations. Staff takes a comprehensive, non-clinical case management approach to help students address their needs or personal life events that may affect their educational career. A case manager supports a student by facilitating connections and navigating resources and services, whether on campus or in the community. We assist students’ mental health, emotional well-being and safety by providing outreach, resources and referrals.

Responsibilities

What Your Key Responsibilities Will Be

Case Management

• Provides ongoing case management support to student referrals of varying levels,
• Evaluates and presents cases to Behavioral Intervention Team (BIT), CARE Team, Dean of Students, or SOAS leadership as needed;
• Serves as a point of contact and provides consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicates intervention steps and procedures;
• Respond to walk-ins and phone calls related to students in distress as needed;
• Obtain and review updates on distressed students and facilitates the flow of information between appropriate offices both on campus and in the greater community;
• Assist referred students in making use of university and/or community resources and services;
• Provide one-on-one consultation with students seeking guidance and resolving educational and personal challenges;
• Communicate with parents/guardians, families, or designated emergency contacts as appropriate;
• Serves as a member of the case management team and communicates current information related to cases concerning students; works closely with the leadership and assists in figuring out appropriate action to take on referred cases;
• Coordinates & implements recommendations from BIT/CARE Team regarding students;
• Maintains confidential student records;
• Completes documentation and maintains record keeping of student cases in Maxient, an electronic database.
  
  

Administrative

• Coordinates follow-up with students to assess progress and ensure compliance with recommendations;
• Provides peer support to case managers and case consultation;
• Prepare reports and presentations on case management process;
• Document student contacts and assist in record-keeping process;
• Follow up on cases, monitoring progress through resolution;
• Assist in the development and maintenance of the website, links, brochures, communication, etc;
• Advise their supervisor of pertinent ongoing cases, projects, and possible threats;
• Assist with emergency operations planning, division education/training and tracking;
• Serve on committees, task forces, and working groups as designated;
• Supervise, train, and evaluate professional or graduate-level staff, when needed and as assigned by the supervisor;
• Other duties as assigned.
  
  

University Collaboration

• Lead referrals of students and provide feedback to referral agents;
• Coordinate with representatives from various departments including Student Conduct and Conflict Resolution, Housing and Residence Life, Office of Disability Services, University Police, Office of Victim Assistance, Counseling and Psychiatric Services, University Legal Counsel, and appropriate staff and faculty across the university;
• Provide connection to resources for members of the campus community, including staff, faculty, departments, and colleges.
  
  

What You Should Know

• This is a temporary 6-9 month appointment that could result in permanent hiring in the department. Staff in this position will work three days remote and two in person. (This is different than other SOAS staff who work 3 in person, two remote) One day required on Thursday's and the other in person day will be based on space availability and staff schedules.
  
  

What We Can Offer

• The hourly rate for this temporary position is $29.80
  
  

Benefits

Temporary positions at the University of Colorado are not benefits-eligible, however, all positions are eligible for paid sick leave .

Be Statements

Be driven. Be visionary. Be Boulder.

What We Require

• Master’s degree in Higher Education, Social Work, Counseling or a related field or equivalent combination of education and experience may substitute.
• Two years of experience providing case management or individualized support.
• Experience providing case management support to students in a higher education setting.
• Experience in crisis management and response.
  
  

What You Will Need

• Experience with handling difficult situations.
• Ability to interact with students, faculty/staff, parents.
• An equity-minded professional who develops and delivers strategies that are intentionally designed to support equitable outcomes for all students.
• Excellent written and verbal communication skills.
• Knowledge of social work/case management procedures and philosophy.
• Ability to run multiple priorities, including triage and prioritization of information in a fast-paced environment.
• Evidence of effective relationships with students, faculty, staff, and parents.
• Demonstrated experience in facilitating training and presentations to students, staff, or faculty.
  
  

What We Would Like You To Have

• Master's degree in social work, human services, or other related field.
• Experience using Maxient or similar case management software.
• Working on a university behavioral intervention team or threat assessment team.
  
  

Special Instructions

To Apply, Please Submit The Following Materials

• A current resume.
• Optional: A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  
  

We may request references at a later time.

Please apply by November 6, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.