Director, Enterprise Application Support

At the University of Cincinnati Foundation, we commit ourselves to providing a place where everyone belongs. We care deeply about those in our community, while also taking care to nurture new relationships. We have the courage to dream big, drive excellence and uphold integrity in our work.

Structure 

The Director, Enterprise Application Support is an exempt (salaried) position employed by the University of Cincinnati Foundation (UCF) and reports to the Executive Director, Applications, Data & Integrations.

 Focus 

The Director, Enterprise Application Support has responsibility for all Foundation enterprise applications and intelligence including maintenance, availability, optimization, and user adoption. This Director collaborates with Foundation business entities and the Information & Enterprise Risk (I&ER) team cross-departmentally to capture user needs and deliver application and intelligence solutions aligned with business objectives and goals. This role also manages vendor relationships, ensures applications meet business requirements, participates in the rationalization and feasibility of the application portfolio, develops application training, maintains application performance, and resolves critical issues.

 Specific Duties  

•  Oversee application operations ensuring timely resolution of issues, manage application workload, and define the annual roadmap for system maintenance.
•  Develop strategies to improve application efficiency and improve reliability and availability.
•  Define and manage change control processes, application upgrades, security patches, and enhancements while collaborating with all members of I&ER.
•  Determine application longevity in the overall portfolio, optimize uptime and performance, and maintain quality.
•  Develop training plans for new functionality proactively using videos, quick tips, and other relevant means to ensure adoption.
•  Prepare documentation aligning new and/or existing applications, processes, workflows, and best practices to support sustainability.
•  Implement and uphold organizational and regulatory standards including privacy, security, and compliance as appropriate.
•  Maintain awareness of emerging technologies and methodologies in the application and intelligence domains while proactively integrating enhancements when beneficial.
•  Coordinate the upgrade and/or sunset of legacy applications as needed to maintain security and business continuity.
•  Other duties, as assigned. 

 Requirements 

•  Bachelor’s degree in computer science, or related discipline with 5-7 years of related experience. 
•  Master’s degree preferred.
•  Experience using and supporting multiple applications including the Blackbaud product suite, UKG, Teams, SharePoint, etc. is strongly preferred.
•  Practical knowledge of ETL tools and application integration platforms.
•  Familiarity with big data technologies and cloud-based data platforms.
•  Demonstrated ability to develop processes and programs such as change control and optimization standards.
•  Experience leading teams, managing deadlines, and developing roadmaps.
•  Experience with continuous process improvement.
•  Capacity to operate efficiently in dynamic environments and adapt to evolving priorities and requirements.
•  Demonstrated success in cross-functional collaboration and fostering a culture of innovation and shared knowledge.
•  Excellent analytical and problem-solving skills, effective communication skills, and leadership skills with strong attention to detail. 
•  A commitment to and passion for the role of development in advancing the mission of the University of Cincinnati.

What We Offer 

The anticipated starting salary range for the Director, Enterprise Application Support role is $90,000 to $115,000 annually. When determining final offer amount the UC Foundation considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions. 

At the UC Foundation, we understand the importance of providing both a desirable work environment as well as benefits that provide our employee’s peace of mind and work/life balance. We offer a total rewards package inclusive of performance based bonus, as well as, competitive health and wellness benefits, tuition remission, retirement with employer match, paid parental leave, and paid vacation, sick time and holidays, including calendar year-end closing. To learn more, visit our careers page. 

Physical Demands  

This position is considered to have sedentary work. Exerting up to 10lbs. of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. This position requires: 

• Finger use 
• Talking 
• Hearing 
• Repetitive motion of the wrist, hands, and/or fingers 

 Work Environment 

While performing the duties of this job, this position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work). 

Pre-Hire Requirements

The UC Foundation seeks talented, collaborative and mission-focused individuals to join our advancement team in driving philanthropic support for the University of Cincinnati and UC Health. All offers of full-time employment are contingent upon passing a criminal background check and drug test. Positions requiring a degree are also contingent upon education verification.

Salary : $90,000 - $115,000