Director Academic Advisement

Position Classification:

Regular, full-time, salaried, exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?

General Schedule:

Position typically works Monday-Friday from 8am-5pm in-office at UCO's main campus in Edmond, Oklahoma.

Position Overview:

Direct and manage programs related to student academic planning, registration, and program completion; Design and develop resources for students. Measure and evaluate the performance of academic success advisors and develop ongoing training and development. Establish standards and procedures for related processes, such as student records maintenance, graduation checks, and advising. Monitors and reports on utilization and impact of advising services.

Department Specific Essential Job Functions:

• Supervises, evaluates, and motivates all Office of Academic Advisement team/staff, including management team, advisement team and administrative staff. Works with Senior Advisors overseeing the management and supervision of office staff. Serves as primary Office of Academic Advisement liaison with/to academic departments. Coordinates and facilitates all Office of Academic Advisement meetings. Prepares Office of Academic Advisement Annual Report.
• Plans, executes, and manages Office of Academic Advisement Budget. Coordinates hiring and interviewing processes and procedures for Office of Academic Advisement Staff. Addresses and investigates all student and advisor grievances. Communicates and networks with other advisement offices/personnel. Develops policies and procedures for student advisement, front desk management, academic advisors and support staff of the Office of Academic Advisement.
• Investigates and recommends to the Senior Director for Retention and Completion additional sections for filled/closed courses. Evaluates, edits, and grants final approval for all Office of Academic Advisement publications. Delegates and assigns responsibilities and projects to all academic success advisors pertaining to the needs of the Office of Academic Advisement. Serves as a member or delegates a team member to serve on the Enrollment and Student Success Assessment team.
• Introduces planning, development, and refinement processes to assess and enhance student learning outcomes in Enrollment and Student Success activities. Oversees Advising software to manage advising appointments, data collection, student interaction, etc. Utilizes Advising software and text messaging software to communicate with students and record interactions. Other duties as assigned.
• Work with campus partners to identify and address systemic barriers to student success, retention, and graduation.

Qualifications/Experience Required:

• Requires Bachelor’s degree in related field and 3 years of experience in Academic Advisement or 7 years of equivalent work experience in leading and planning, including program development, program prioritization, innovation, and assessment.
• Requires the application of expertise in a chosen field to achieve results.
• Extensive knowledge and compressive understanding of functional areas.
• Appropriate professional accomplishments and credentials.

Qualifications/Experience Preferred:

• Master's Degree or above in education or related field.
• 3 years of management, supervisory, or leadership experience in higher education.
• 5 years of experience in Academic Advising or other closely related areas.
• Knowledge of student development and student success initiatives.
• Experience with CRM systems.
• Must possess excellent communication skills, both verbal and written.

Knowledge/Skills/Abilities:

• Knowledge of Federal Educational Rights to Privacy Act (FERPA) and assessment of student learning objectives.
• Proficiency using Microsoft Word, Excel, Access, PowerPoint, and a student information system.
• Positive attitude and initiative to problem solve independently within organization guidelines and policies.
• A strong commitment to customer service is important.
• Knowledge of student retention strategies.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

Salary : $64,000