Athletic Tickets Operations Coordinator

Description

Manage the daily operations of the Athletic Ticket Office.

Act as a steward between UCM ticket holders and the department.

Maintain digital ticketing CRM system.

Collaborate with the Alumni Foundation and Assistant Athletic Director for Development on the Cardinal and Black fund.

Collaborate with Taymar U ticket sales and sponsorship representatives.

Examples of Duties

Manage the daily operations of the Athletic Ticket Office, to include: - 50%

• Hire, train and supervise student ticket office employees.
• Administer payroll, process employment related paperwork, monitor hours and timesheets and maintain student employee files.
• Create and maintain student employee work schedules.
• Provide leadership and mentorship to student and part-time staff.
• Reconcile ticket sales and revenue reports for all ticketed athletic events.
• Prepare ticket sales and revenue reports for use by marketing and ticket sales teams.
• Prepare billings for ticket purchasers.
• Ensure ticket office is staffed and maintained during regular business hours and during events at Audrey J Walton Stadium, Crane Baseball Stadium, South Recreational Complex and Jerry M. Hughes Athletics Center.
• Monitor and maintain ticket office budget.
• Prepare and order Athletics Tickets.

• Provide excellent customer service to UCM ticket holders.
  
• Work with ticket holders to solve problems and provide solutions to ensure
  their satisfaction.
  
• Build relationships with ticket holders and communicate ticket holder concerns
  to UCM Athletics administration.

• Maintain Cardinal and Black fund member records.
  
• Ensure seat donation requirements are met before sale.
  
• Collaborate on renewals and on-sale dates.
  
• Assist with procession auction receipts.
  
• Other duties as assigned.

• Work with ticket sales rep to ensure ticket sales initiatives are executed as promised.
• Provide data and leads to ticket sales rep when appropriate.
• Collaborate with sponsorship to execute ticket related sponsorship initiatives when appropriate.

Typical Qualifications

Education:

• Bachelor’s degree in business or related field required.

• One (1) year of experience working in a collegiate or professional athletic department required.
• One (1) year of experience working in a ticket office environment in professional or college sports preferred.
• Supervisory experience preferred.
• Experience with ticketing software preferred.
• Customer service experience preferred.
• Some budgeting and bookkeeping experience preferred.

Supplemental Information

Physical/Environmental Factors:

• Lifting (weight) - 30 lbs

Special Instructions:

Full-time benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer and specifically invites applications from women, minorities, veteran status, and people with disabilities.

Our faculty and staff are the university’s most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

Highlights from UCM's total rewards package for full-time employees include:

• 28.75% (staff) and 6% (faculty) defined retirement contribution, paid by the university;

• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;

• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;

• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;

• Available Health and Dependent Flexible Spending Accounts;

• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;

• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.

• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.

• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.

• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;

• UCM offers an Employee Discount Program through Working Advantage.