Admissions Event Coordinator

Description

The Admissions Event Coordinator serves as a key member of the Undergraduate Admissions team, ensuring high-quality campus visit experiences for prospective students and their families. The coordinator collaborates with university partners and external stakeholders to provide seamless event operations, from initial planning through execution and post-event evaluation. This position requires strong project management, enthusiasm, attention to detail, and a commitment to exceptional customer service. The role includes frequent interaction with the public, campus partners, vendors, and the student body. While this role has a primary focus on the daily visit experience, its secondary focus are the large scale event days and to provide assistance with new student orientation programming.

Examples of Duties

Campus Visit Coordination – 35%

Collaboration & Daily Operations

• Collaborate with the Assistant Director of New Student Programming and GA to ensure daily visits run smoothly and efficiently.

• Supervise Campus Visit Office student ambassadors to ensure quality visitor interactions.

Scheduling & Visitor Coordination

• Serve as the primary person responsible for scheduling campus visits, noting any special arrangements or requests.
• Serve as the primary point of contact for campus visitors.
• Contact faculty and other staff to arrange appointments as requested by visitors and follow up to confirm arrangements.
• Ascertain each visitor’s individual needs to create a personalized and comprehensive visit itinerary, including meetings with Admissions staff, deans, faculty, university staff, and current students.
• Prepare itineraries to provide to visitors upon arrival
• Maintain the daily visit schedule and provide information to admission counselors regarding anticipated visitors.

Event & Program Support

• Collaborate with coaches to set up appointments for their recruits as needed
• Oversee the preparation of visitor information packets for all visit types (Visit Days, Saturday Visits, Specialized Tours).
• In collaboration with the Assistant Director of New Student Programs, plan, schedule, and help facilitate larger admissions events.
• Utilize previous data and trends to determine optimal visit times and dates for the upcoming fiscal year.

Knowledge & Information

• Maintain knowledge of all areas of Admission, standard procedures, and other aspects of the University to provide accurate information to prospective students and families.

Recruitment & Hiring

• Recruit, interview, and hire a staff of 15–25 student ambassadors (Mule Crew).

• Ensure all campus visits and events are fully staffed.
• Ability to lead and manage a diverse team of student workers.

Training & Orientation

• Provide orientation and initial training for new student ambassadors.
• Develop and implement ongoing training programs to reinforce visitor engagement, customer service, and event expectations.
• Maintain a comprehensive tour route and options dependent on accessibility needs of the visitors

Scheduling & Supervision

• Plan and manage schedules for student ambassadors in collaboration with the Office Manager.
• Conduct regular evaluations and provide constructive feedback to student staff.
• Address and resolve personnel issues or conflicts as they arise.
• Oversee and direct the work of all student ambassadors.

Skills & Expectations

Visitor Records & Slate Management

• Keep visit records up to date in Slate.

• Utilize Slate for booking all campus visits and interacting with prospective families.
• Generate reports in Slate to analyze improvement areas, including communications, scheduling, and show rate.
• Mark arrival status in Slate on a daily basis for visitors.

Communication & Correspondence

• Maintain and manage the campusvisit@ucmo.edu email account with timely responses.
• Manage the mailing of hand-written postcards from ambassadors to the students they met with.
• Provide school excuse letters for all students who attend visits.

Campus Visit Awareness

Working directly with the Assistant Director of New Student Programming, this role supports the planning, coordination, and execution of New Student Orientation programs with an emphasis on operational excellence and participant experience.

Program Logistics & Execution

Operational Support & Assessment

Cross-Functional Collaboration

Typical Qualifications

Education:

• Associate's degree required (preference to candidates in marketing, communication, public relations, student affairs or related fields).

• Two (2) years of customer service, admissions, project management, or office experience required.
• Two (2) years of student supervisory experience required, preferably in a higher education or customer service setting.
• One (1) year of event planning/coordinating experience required.
• Background in Campus Visits and Campus Tours preferred
• Slate (CRM) experience preferred.

• Student Employees, including Graduate Assistants - 15 - 20

Special Instructions:

Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.

Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.

Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.

Completed UCM online application for employment required. Incomplete applications will not be considered.

A review will begin immediately and continue until filled unless indicated otherwise.

NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.

The University of Central Missouri is an Equal Opportunity Employer.

Our faculty and staff are the university’s most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.

Highlights from UCM's total rewards package for full-time employees include:

• 30.25% (staff) and 6% (faculty) defined retirement contribution, paid by the university;

• Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;

• Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;

• Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;

• Available Health and Dependent Flexible Spending Accounts;

• University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;

• Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.

• The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.

• The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.

• An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;

• UCM offers an Employee Discount Program through Working Advantage.