ADMIN SUPV 1

General Information

Job Name ADMIN SUPV 1 Department 7770440 - OP Rehab Clinic Hyde Hospital Position type Full Time Workplace Fully On-Site Primary Location San Francisco, CA, United States Job ID 3242

Description & Requirements

Job Description

Job Function Summary:

Involves managing or performing the administrative services or managing the full general operations of an academic or non-academic organization(s). Administrative services include activities in finance and human resources and may also include IT, facilities, or student services. General management activities include long and short range strategic planning in determining the mission and directing all activities of multi-disciplinary departments through subordinate management staff.

Generic Scope

Provides immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures.

Custom Scope

Applies advanced administrative concepts and a comprehensive understanding of organizational objectives to manage and resolve complex operational issues within Outpatient Therapy Services. Plans, administers, and coordinates administrative operations across multiple clinic sites to ensure efficient daily workflow and continuity of services. Administrative operations are the primary focus of the position.

Provides leadership, guidance, and functional supervision to front office staff. Performs short- and long-term operational planning and works in collaboration with management on highly complex issues requiring analysis of data, processes, and variable operational factors. Exercises independent judgment in selecting methods, techniques, and evaluation criteria to achieve operational outcomes and maintain effective clinic function.

Oversees and supports staff in patient registration, appointment scheduling, insurance verification and authorizations, charge reconsiliations, billing processes, and other front office administrative activities. Serves as a primary point of contact for patients, referring provider offices, and insurance carriers to resolve administrative and financial issues. Provides coverage for front office staff as needed to ensure uninterrupted clinic operations.

Department Overview (please write a brief description of your department/unit that you would like to be included in the job posting/advertisement)

Outpatient Therapy services at Hyde and Stanyan hospitals consist of 6 clinical sites with office staff and clinical staff at each facility. 

Qualifications Knowledge, Skills and Abilities Req / Pref Working knowledge of the organization's processes and procedures, rules and regulations. working knowledge of common organization-specific and other computer application programs req Strong service orientation with ability to effectively manage multiple priorities. Ability to positively influence behavior of others without direct supervisory authority. Demonstrate skills in conflict management and facilitation req Interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising, and counseling to effectively motivate others. Skills to evaluate issues and identify resolutions req 3 years of relevant experience, previous experience in healthcare environment req prior experience with EPIC, computerized scheduling systems, Kronos pref License / Certification Basic Life Support About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide. EEO Statement The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Additional Details

Job Code ADMIN SUPV 1 (007374) Assignment Category Career IAP Level Tier C Plan (target potential payout of 3.5%, maximum of 5%) Job Family General Administration Campus 1 Hyde Hospital Percentage (%) 100.00 Shift Length 8 hours Shift Type Day Bargaining Unit 99