What are the responsibilities and job description for the L&D Program Manager (Core Manager Development) position at University of California - San Francisco?

Job Summary:

The Learning & Leadership Development Program Manager (Core Manager Development) is responsible for architecting, executing and scaling UCSF's core manager development programs. Reporting to the Director of Learning & Leadership Development, this role serves as a strategic L&D partner and program owner, working directly with campus and health system leadership, HR Business Partners, and client groups to cultivate the essential mindsets, behaviors, and skills needed for successful managerial leadership at UCSF.

This position oversees the entire program lifecycle: leading stakeholder intake, conducting diagnostic needs assessments, designing engaging evidence-based curricula, facilitating cohort-based learning, and measuring long-term organizational impact. By blending strategic consulting, instructional design, dynamic facilitation, and data-driven evaluation, the Program Manager ensures that UCSF managers are fully equipped to lead high-performing, inclusive teams and navigate organizational complexity.ning results.

Department:

The Learning and Leadership Development team is part of UCSF's Human Resources function. UCSF HR has a mission of attracting, developing and retaining outstanding and diverse people with a vision of being a strategic and trusted partner empowering the UCSF Health community to leverage their talents. Human Resources is committed to providing an outstanding customer experience, leading workforce strategies, creating an engaging environment focused on continuous improvement for the HR team, and demonstrating value to the organization.

% of time	Essential Function (Yes/No)	Key Responsibilities (To be completed by Supervisor)
30%	Yes	Client Intake, Diagnosis and Program Strategy Stakeholder Engagement & Intake: Partner with UCSF business leaders, department heads, and HR Business Partners to conduct structured client intake sessions, identifying key operational pain points and strategic capability gaps across core management tiers. Needs Assessment & Diagnosis: Design and analyze diagnostic tools-including surveys, focus groups, manager competency assessments, and performance data-to identify foundational leadership mindsets, behaviors, and skill requirements unique to UCSF. Core Manager Strategy: Translate diagnostic findings into a comprehensive, multi-tiered core manager development strategy aligned with UCSF's PRIDE values, strategic vision, and healthcare/academic mission.
30%	Yes	Curriculum Design & Capability Development Instructional Design & Architecture: Build scalable, modern, and inclusive manager development curricula from scratch using adult learning principles, blended learning modalities, and experiential learning models (e.g., 70:20:10). Behavioral & Mindset Alignment: Craft learning journeys that explicitly target essential manager mindsets (e.g., psychological safety, growth mindset, inclusive leadership) alongside practical management skills (e.g., performance coaching, delegation, feedback, conflict resolution, compliance). Toolkit & Resource Development: Develop practical manager toolkits, job aids, case studies, and post-session application guides to ensure seamless transfer of learning to day-to-day operations.
15%	Yes	Program Delivery, Facilitation & Logistics Interactive Facilitation: Lead and facilitate high-impact cohort experiences, interactive workshops, peer coaching circles, and executive speaker panels in both virtual and classroom-based formats. End-to-End Program Management: Manage program operations, including cohort scheduling, participant enrollment, learning management system (LMS) administration, vendor and guest speaker coordination, and participant communications. Community & Peer Learning: Foster vibrant manager learning communities and peer-support networks across cohort tracks to sustain ongoing leadership dialogue and cross-functional collaboration.
15%	Yes	Measurement, Evaluation & Continuous Improvement Impact Measurement Framework: Establish robust measurement and evaluation frameworks (e.g., Kirkpatrick Model) to track participant engagement, learning adoption, behavior change, and business impact over time. Data Analysis & Reporting: Collect, synthesize, and report qualitative and quantitative metrics to leadership, using participant feedback and 360-degree evaluation data to demonstrate program ROI and identify opportunities for optimization. Iterative Refinement: Continuously update and refresh core manager content, case studies, and delivery methods based on emerging leadership research, UCSF organizational shifts, and participant data.
10%	Yes	Communication & Engagement Socialize and promote the Core Manager Development curricula across UCSF through the most effective means possible - internal media channels, newsletters, team meetings, etc.
100%		(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Required:

Bachelor's degree in Organizational Development, Adult Education, Industrial/Organizational Psychology, Human Resources, or a related field; or an equivalent combination of education and experience.
5 years directly related experience in executive facilitation and leadership development.
End-to-End L&D Expertise: Proven track record of building and launching leadership or manager development programs from zero-to-one in a complex, matrixed environment (higher education or healthcare experience strongly preferred).
Consultative & Diagnostic Capability: Strong client-facing intake and organizational diagnostic skills, with the ability to ask probing questions, identify root-cause skill gaps, and translate business needs into targeted learning solutions.
Facilitation Skills: Exceptional group facilitation, presentation, and coaching skills, with demonstrated ability to engage diverse audiences, manage group dynamics, and foster psychological safety.
Instructional Design: Deep knowledge of adult learning theory, curriculum mapping, behavioral change models, and instructional design frameworks.
Data-Driven & Analytical Mindset: Ability to define key performance indicators (KPIs), analyze qualitative/quantitative evaluation metrics, and articulate program value to executive stakeholders.
Collaboration & Stakeholder Management: Outstanding interpersonal skills with a proven capacity to build trust, influence without authority and collaborate effectively with HRBPs, faculty, clinical leaders, and staff across all levels.

Preferred:

Coaching: ICF Associate Certified Coach (ACC), Professional Certified Coach (PCC), or equivalent recognized coaching credential.
Learning & Development: Certified Professional in Talent Development (CPTD), Associate Professional in Talent Development (APTD), or Senior Professional in Human Resources (SPHR/SHRM-SCP).
Advanced degree in Organizational Development, Adult Learning, HRD, or Business Administration (MBA).

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required:

Bachelor's degree in Organizational Development, Adult Education, Industrial/Organizational Psychology, Human Resources, or a related field; or an equivalent combination of education and experience.
5 years directly related experience in executive facilitation and leadership development.
End-to-End L&D Expertise: Proven track record of building and launching leadership or manager development programs from zero-to-one in a complex, matrixed environment (higher education or healthcare experience strongly preferred).
Consultative & Diagnostic Capability: Strong client-facing intake and organizational diagnostic skills, with the ability to ask probing questions, identify root-cause skill gaps, and translate business needs into targeted learning solutions.
Facilitation Skills: Exceptional group facilitation, presentation, and coaching skills, with demonstrated ability to engage diverse audiences, manage group dynamics, and foster psychological safety.
Instructional Design: Deep knowledge of adult learning theory, curriculum mapping, behavioral change models, and instructional design frameworks.
Data-Driven & Analytical Mindset: Ability to define key performance indicators (KPIs), analyze qualitative/quantitative evaluation metrics, and articulate program value to executive stakeholders.
Collaboration & Stakeholder Management: Outstanding interpersonal skills with a proven capacity to build trust, influence without authority and collaborate effectively with HRBPs, faculty, clinical leaders, and staff across all levels.

Preferred:

Coaching: ICF Associate Certified Coach (ACC), Professional Certified Coach (PCC), or equivalent recognized coaching credential.
Learning & Development: Certified Professional in Talent Development (CPTD), Associate Professional in Talent Development (APTD), or Senior Professional in Human Resources (SPHR/SHRM-SCP).
Advanced degree in Organizational Development, Adult Learning, HRD, or Business Administration (MBA).

Equal Employment Opportunity: The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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