What are the responsibilities and job description for the HR GENERALIST 2 CX position at University of California, San Francisco?
JOB DESCRIPTION
Please note: this is a temporary assignment (4 months).
UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.
As UCSF transitions Oracle HCM into production, a dedicated Tier 1 hyper care capability is required to stabilize operations, protect the employee experience, and prevent avoidable escalations to Tier 2, Tier 3, and payroll-critical workflows. The Generalist 2 positions are required to provide this capacity during the hypercare and interim sustainment period following Phase 1 go-live. Applies professional human resources, organization policies and procedures to provide guidance to employees, supervisors and managers to resolve a variety of human resources issues of moderate scope and complexity.
RESPONSIBILITIES
% Of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
40
Yes
Manages the onboarding process in BrassRing, following the recruitment cycle
15
Yes
Tier 1 Support for new/transferring employees; Department Managers/Assistants, other HR staff
10
Yes
Performs tasks in various modules of HRIS system(s): Work Experience, Position Management, Licensure/Certification, etc.
5
Yes
Generates New Hire/Transfer welcome Letter; applies additional language as needed per case
5
Yes
New Hire/Transfer Case Review; application of university policies and procedures as it relates to the circumstances of the action
5
Yes
Analyze/Interpret Criteria applicable to the Case of the New Hire/Transfer
(Work Experience Calculation/Seniority Date Changes)
5
Yes
Responsible for launching various integration packages for onboarding/transfers
5
Yes
Employment Action Case (Position Changes: Home Department/Percentage, Funding Changes, Extensions, Reports to Changes, Etc.)
5
Yes
New Hire Paperwork - 1) Facilitates Onboarding visit where HR forms are completed 2) Launches DocuSign for Signature and ensures that all required new hire forms and documents are complete and accurate
5
Yes
May perform Special Project(s) (ongoing or as assigned)
100%
QUALIFICATIONS
Knowledge Skills and Abilities (KSAs)
Knowledge, Skills And Abilities Req / Pref
Strong verbal/written communication skills to provide excellent customer service.
Required
Proficiency in MS Word, Excel, Outlook, PowerPoint and Adobe Acrobat
Required
Ability to effectively utilize multiple systems, including web-based systems to perform daily work
Required
Ability to work effectively in a team environment
Required
Ability to work with confidential and sensitive information in a discrete and professional manner
Required
Excellent organizational skills, ability to multitask and manage deadlines
Required
Excellent customer service and organizational skills
Required
Ability to utilize an applicant tracking or Human Resources System
Required
Experience:
Experience Req / Pref
1 year of applicable work experience in Human Resources or customer service-related role.
Required
Prior experience performing recruitment support for a high-volume department
Preferred
Prior project management experience
Preferred
Prior experience with UCPath and/or Oracle
Preferred
Education, Licenses and Certifications:
Education Req / Pref
Bachelor’s Degree in a related area and/or equivalent experience/training.
Required
Licenses Req / Pref
N/A
Certifications Req / Pref
HR Certificate (PHR)
Please note: this is a temporary assignment (4 months).
UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.
As UCSF transitions Oracle HCM into production, a dedicated Tier 1 hyper care capability is required to stabilize operations, protect the employee experience, and prevent avoidable escalations to Tier 2, Tier 3, and payroll-critical workflows. The Generalist 2 positions are required to provide this capacity during the hypercare and interim sustainment period following Phase 1 go-live. Applies professional human resources, organization policies and procedures to provide guidance to employees, supervisors and managers to resolve a variety of human resources issues of moderate scope and complexity.
RESPONSIBILITIES
% Of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
40
Yes
Manages the onboarding process in BrassRing, following the recruitment cycle
15
Yes
Tier 1 Support for new/transferring employees; Department Managers/Assistants, other HR staff
10
Yes
Performs tasks in various modules of HRIS system(s): Work Experience, Position Management, Licensure/Certification, etc.
5
Yes
Generates New Hire/Transfer welcome Letter; applies additional language as needed per case
5
Yes
New Hire/Transfer Case Review; application of university policies and procedures as it relates to the circumstances of the action
5
Yes
Analyze/Interpret Criteria applicable to the Case of the New Hire/Transfer
(Work Experience Calculation/Seniority Date Changes)
5
Yes
Responsible for launching various integration packages for onboarding/transfers
5
Yes
Employment Action Case (Position Changes: Home Department/Percentage, Funding Changes, Extensions, Reports to Changes, Etc.)
5
Yes
New Hire Paperwork - 1) Facilitates Onboarding visit where HR forms are completed 2) Launches DocuSign for Signature and ensures that all required new hire forms and documents are complete and accurate
5
Yes
May perform Special Project(s) (ongoing or as assigned)
100%
QUALIFICATIONS
Knowledge Skills and Abilities (KSAs)
Knowledge, Skills And Abilities Req / Pref
Strong verbal/written communication skills to provide excellent customer service.
Required
Proficiency in MS Word, Excel, Outlook, PowerPoint and Adobe Acrobat
Required
Ability to effectively utilize multiple systems, including web-based systems to perform daily work
Required
Ability to work effectively in a team environment
Required
Ability to work with confidential and sensitive information in a discrete and professional manner
Required
Excellent organizational skills, ability to multitask and manage deadlines
Required
Excellent customer service and organizational skills
Required
Ability to utilize an applicant tracking or Human Resources System
Required
Experience:
Experience Req / Pref
1 year of applicable work experience in Human Resources or customer service-related role.
Required
Prior experience performing recruitment support for a high-volume department
Preferred
Prior project management experience
Preferred
Prior experience with UCPath and/or Oracle
Preferred
Education, Licenses and Certifications:
Education Req / Pref
Bachelor’s Degree in a related area and/or equivalent experience/training.
Required
Licenses Req / Pref
N/A
Certifications Req / Pref
HR Certificate (PHR)