GI Endoscopy Technician II

JOB SUMMARY

The GI Endoscopy Technician II under the direction of the Patient Care Manager and GI Endoscopy Tech Supervisor, will participate as an integral member of the Endoscopy patient care team. The GI Endoscopy Tech II performs multiple support functions directed toward positive patient care outcomes and assists physicians with endoscopy procedures. All patient care team members are responsible for meeting patient needs, demonstrate willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service is constantly provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner. This position will work at POPC and other UCSF endoscopy sites including San Francisco.

DUTIES & ESSENTIAL JOB FUNCTIONS

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Duties listed in this section are not essential or intrinsic to the job but are performed at times.

Included in this section should be a general statement such as. "Perform other duties as assigned."

This phrase allows the supervisor to assign sporadic or one-time tasks as needed.

Please list:

• Performs other duties as assigned.

• Follow all department and UCSF Medical Center procedures and work rules.

• Maintain confidentiality in matters related to patients and/or staff.

• Follow House and Telephone Standards established by UCSF Medical Center.

• Be knowledgeable about and adhere to all applicable UCSF Medical Center and unit specific infection control, health and safety policies and procedures, including annual safety training.

• Support the mission, philosophy, and goals of the UCSF Medical Center.

• Is flexible with assignment to provide safe endoscopy care at all UCSF endoscopy units.

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as "Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age." is sufficient. Select from the following patient age categories.

Adolescent

Adult

Geriatric

The "Medication and Auxiliary Staff Competency" must be successfully completed for Level I, Level II or Level III staff PRIOR to performing duties requiring medication access (including access, transport, and/or stocking activities OR access to medication storage areas for cleaning).

Instructions: After employee successfully completes the level-appropriate competency, please check the corresponding box below. Obtain the employee's and manager's signatures to attest that the competency was completed and send the signed job description to HR for the employee's personnel file.

_____ Level 1 As a part of his/her daily activities, employees may have access to medication storage areas for cleaning only. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 1.

_____ Level 2: As part of his/her daily activities, employee may access and transport medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 2

__X___ Level 3: As part of his/her daily activities, employee may access, transport and stock medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 3.

Required Qualifications:

• This position requires flexibilityto orient and work at all UCSF Medical Center locations.
• Ability to work within a team.
• Ability to satisfactorily perform job duties as defined in the job description.
• Willingness to be taught/learn new skills.
• Ability to understand and communicate effectively in English both orally and in writing.
• Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).
• Ability to organize work duties and comply with infection control guidelines; assist MD with endoscopy procedures.
• Excellent communication skills and ability to change assignments depending on patient priority.
• Ability to operate complex equipment, automated reprocessors, electrocautery devices, etc.
• Basic computer skills.
• Minimum five years of related Endoscopy experience or an equivalent combination of education and experience

Preferred Qualifications:

• Minimum five years of Endoscopy reprocessing experience and assisting physicians with endoscopy procedures.

LIVING PRIDE STANDARDS

Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.

• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.

• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices

• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.

• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.

• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.

• Picks up and disposes of any litter found throughout entire facility.

• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.

• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.

• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES

Duties listed in this section are not essential or intrinsic to the job but are performed at times.

Included in this section should be a general statement such as. "Perform other duties as assigned."

This phrase allows the supervisor to assign sporadic or one-time tasks as needed.

Please list:

• Performs other duties as assigned.

• Follow all department and UCSF Medical Center procedures and work rules.

• Maintain confidentiality in matters related to patients and/or staff.

• Follow House and Telephone Standards established by UCSF Medical Center.

• Be knowledgeable about and adhere to all applicable UCSF Medical Center and unit specific infection control, health and safety policies and procedures, including annual safety training.

• Support the mission, philosophy, and goals of the UCSF Medical Center.

• Is flexible with assignment to provide safe endoscopy care at all UCSF endoscopy units.

Employees who routinely provide direct patient care require a statement concerning Populations Served Competencies. Typically, a statement such as "Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age." is sufficient. Select from the following patient age categories.

Adolescent

Adult

Geriatric

The "Medication and Auxiliary Staff Competency" must be successfully completed for Level I, Level II or Level III staff PRIOR to performing duties requiring medication access (including access, transport, and/or stocking activities OR access to medication storage areas for cleaning).

Instructions: After employee successfully completes the level-appropriate competency, please check the corresponding box below. Obtain the employee's and manager's signatures to attest that the competency was completed and send the signed job description to HR for the employee's personnel file.

_____ Level 1 As a part of his/her daily activities, employees may have access to medication storage areas for cleaning only. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 1.

_____ Level 2: As part of his/her daily activities, employee may access and transport medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 2

__X___ Level 3: As part of his/her daily activities, employee may access, transport and stock medications. These activities must be in compliance with the Medications and Auxiliary Staff competency for Level 3.

Required Qualifications:

• This position requires flexibilityto orient and work at all UCSF Medical Center locations.
• Ability to work within a team.
• Ability to satisfactorily perform job duties as defined in the job description.
• Willingness to be taught/learn new skills.
• Ability to understand and communicate effectively in English both orally and in writing.
• Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division).
• Ability to organize work duties and comply with infection control guidelines; assist MD with endoscopy procedures.
• Excellent communication skills and ability to change assignments depending on patient priority.
• Ability to operate complex equipment, automated reprocessors, electrocautery devices, etc.
• Basic computer skills.
• Minimum five years of related Endoscopy experience or an equivalent combination of education and experience

Preferred Qualifications:

• Minimum five years of Endoscopy reprocessing experience and assisting physicians with endoscopy procedures.